ACT - Account Technical Lead (EUC) - Australian Capital Territory - ASG Group

ASG Group Australian Capital Territory

4 days ago

Full time

Description

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you're always ahead of tomorrow.

Are you an experienced IT professional with a Federal Government security clearance and a strong background in leadership and account support? NRI Australia, a leading technology services provider, is seeking a dedicated and skilled Account Technical Lead specializing in End User Computing (EUC) to join our team in Canberra. This role requires exceptional leadership skills, technical expertise in Microsoft environments, and a focus on delivering excellent customer service. If you're ready to take your career to the next level, we want to hear from you

Key Responsibilities:

Account Leadership: Serve as the primary point of contact for our client, leading the technical aspects of the account and providing guidance and support.
Customer Service: Deliver exceptional customer service, maintaining effective communication with clients to ensure their EUC needs are met efficiently.
Technical Expertise: Possess a strong knowledge and experience with Microsoft environments, including Windows 10, SharePoint, and Outlook, with a focus on EUC solutions.
Technical Knowledge: Exhibit technical expertise in desktops, laptops, and other EUC devices, including mobile phones and tablets. Troubleshoot and resolve technical issues effectively.
ITIL Practices: Apply an excellent understanding of ITIL (Information Technology Infrastructure Library) practices and methodologies to enhance EUC service delivery.
Availability: Be technically hands-on and available to work after hours when required to address critical EUC issues and emergencies.
On-Call Duty: Be on call on a rotating roster, as it may be a requirement for this role, to provide EUC support outside regular business hours.
Team Management: Prior experience in managing and leading technical teams, especially in an outsourced environment, is highly advantageous.

Qualifications:

Federal Government security clearance is mandatory.
Proven experience in a leadership role within the IT field, particularly in EUC.
Exceptional customer service and communication skills.
Strong knowledge of Microsoft environments, especially in the context of EUC.
Technical skills in desktop, laptop, and mobile EUC device support.
Ability to work well in a team and independently.
Flexibility to work after hours and participate in an on-call rotation.

What's in it for You?

In recognition of your exceptional customer-centric approach, and innovative thinking, we offer the following:

A clear emphasis on professional development.
Engaging and diverse project work.
Support for obtaining relevant certifications.
Flexibility to balance work with your personal priorities.
A comprehensive health and well-being plan.
Competitive salary packages.
Exciting corporate partnerships.

Seize this opportunity to be part of a team that values your contributions and offers a fulfilling career experience. Join us on this journey towards professional growth and success.

DIVERSITY & INCLUSION
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.

We're that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI

Technical Lead

2 days ago

Fujitsu Canberra, Australia

Location: · - Canberra - Australian Capital Territory- Date Published: · - 19-Apr-2023- Job Reference: · BH-142849 · **Technical Lead** · **Canberra location** · **We are Fujitsu** · We use technology to make happier lives. We are a global leader in technology and business soluti ...
Technical Lead

1 week ago

Leidos Canberra, Australia

Company Description · Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and more efficient - ...
Technical Lead

15 hours ago

Experis Canberra, Australia

**Job Overview**: · - ** Initial contract duration**:12 Months · - ** Extension term**:12 months · - ** Number of extensions**:2 · - ** Location of work**:ACT · - ** Security clearance**:Must have Baseline · **Deliverables**: · - Deliver detailed solution design, and technical de ...
Technical Lead

15 hours ago

face2face Recruitment Canberra, Australia

**Closing Date**:8 November 2023, 9:00 AM · **face2face reference**:592905 · **Location**:Canberra, ACT · **Hours**:Full-time · **Contract length**:8 Months Contract + 2 x 6 Months (Pending approval) · **Entry requirements**:Australian Citizen + Negative Vetting 1 · **Pay range** ...
Technical Lead

2 days ago

Datacom Canberra, Australia

Our Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role · The Technical Lead will primarily be responsible for improving ...
Technical Team Lead/ Platform Technical Lead

2 days ago

HiTech Personnel Canberra, Australia

**Reference #**: · - JF/JA0910**Title**: · - Technical Team Lead/ Platform Technical Lead - AWS, Kubernetes - Federal Govt**Category**: · - ICT**Location**: · - ACT**Work Type**: · - Contract**Remuneration**: · - $Neg**Term**: · - 8mths + EXT**Description**: · - **Join an innovat ...
Platform Technical Lead

4 days ago

Exclaim IT Pty Ltd Canberra, Australia

**Competitive hourly rate on offer**: · - Long term contract · - Work in a Federal Government role · - Canberra based opportunity · **Location**:Canberra - Australia · **Work type**:Contract · **Date Posted**:27 November, 2023 · **Reference**:#16207 · **About the role**.**: · The ...
Performance Technical Lead

4 days ago

Nixil Canberra, Australia

**Work options**: · **Security Clearance Required for this role**: · - ** Must have at least Baseline security clearance (Negative Vetting 1 (NV1) preferred.**: · - ** Must be an Australian Citizen** · As a Performance Technical Lead, you'll be an integral part of our ETSA Perfor ...
Platform Technical Lead

1 week ago

Ampersand Canberra, Australia

**Duration**:9 months with the possibility of extension · **Location**: Canberra City · **Pay rate**: $120 - $145/Hour + Super · **About this role** · **Responsibilities** · - Lead the Salesforce and MuleSoft Development team and Testing team, managing the day to day operations o ...
Platform Technical Lead

1 day ago

Talent Web Canberra, Australia

Canberra-based / Hybrid · - 12 month contract - potential extension for further 12 months · - $ daily rate · **Role Description** · The Platform Technical Lead is required to work with the project team, liaise with the technical team and lead the development work to uplift the ex ...
Technical Delivery Lead

2 days ago

Experis Canberra, Australia

Position Description: · This role will work as a Technical Delivery Lead providing technical leadership to optimize the build and performance of the BICES AUS stand-alone network IT infrastructure aligned to the approved design(s), and for a team of five engineers (Network, Winte ...
Infrastructure Technical Lead

1 week ago

Australian Communications and Media Authority Canberra, Australia

You will be responsible for the security, reliability, performance, sustainment, and maintenance of software platforms, and their underlying networks and infrastructure. · - Canberra · - EL 1 - Min $106,545 Max $120,152 · The ACMA has made a large investment in hybrid infrastruct ...
Automation Technical Lead

4 days ago

Nixil Canberra, Australia

**Work options**: · **Security Clearance Required for this role**: · - ** Must have at least Baseline security clearance (Negative Vetting 1 (NV1) preferred.**: · - ** Must be an Australian Citizen** · As the Automation Technical Lead, you'll play a pivotal role within our ETSA a ...
Platform Technical Lead

1 day ago

Peoplebank Canberra, Australia

Location: · - Canberra- Job Type: · - Contract- Posted: · - about 2 hours ago- Contact: · - Param Kaur- Discipline: · - Digital & Digital Transformation · - General IT · - Security / Cyber Security · - Reference: · Our Federal Government Client is seeking a **Platform Technical L ...
Technical Team Lead

2 days ago

Leidos Canberra, Australia

Company Description · At Leidos we bring together science, engineering and technology to deliver smart solutions to our customers' most complex challenges. Great ideas are our currency and every person here is encouraged and enabled to be curious, open-minded and confident in bri ...
Technical Lead Physical Services, Shield

1 week ago

Australian Federal Police (AFP) Canberra, Australia

EMPLOYMENT TYPE - Ongoing full-time · LOCATION - This is a Canberra based position with remote work arrangements possible from other geographic locations within Australia. · AFP BAND & SALARY - Band 08, $121, $132,391.00 · JOB REFERENCE NUMBER · This advertisement is to fill a c ...
Euc Technical Lead

3 days ago

Electro Optic Systems Pty Ltd Symonston, Australia

**Posted**: · 16/05/2023 · **Closing Date**: · 16/06/2023 · **Job Type**: · Permanent - Full Time · **Location**: · Symonston · **Job Category**: · IT · **About Us** · **Benefits**: · - Structured friendly and supportive team · - Learning and development opportunities · - Flexibl ...
Act - Account Technical Lead (Euc)

3 days ago

NRI Australia Canberra, Australia

**Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.** · Are you an exper ...
Platform Technical Lead, Act, 8 Months

1 week ago

Infopeople Canberra, Australia

Development and Operations Team Management · - Software Development · - Agile Development Methodologies · **Overview** · The Digital Platform Technical Lead will be responsible for leading a development and operations team including developers, testers, release manager and system ...
Platform Technical Lead, Act, 8 Months

1 week ago

Infopeople Canberra, Australia

Development and Operations Team Management · - Software Development · - Agile Development Methodologies · **Overview** · The Digital Platform Technical Lead will be responsible for leading a development and operations team including developers, testers, release manager and system ...