Underwriting Assistant - Sydney, Australia - Chubb

Chubb

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Your Role

The primary purpose of this role is to assist the Underwriting team and deliver a high quality client service by supporting ownership of the operational functions of the team allowing them to focus on production and underwriting.

This includes (but is not limited to) tasks such as entering data into underwriting and various other systems required to track business, reviewing policy document, handling broker, accounting or policies queries and working with underwriters to review renewal and new business submissions.

Your Responsibilities:

_Process Management and Customer Service _

Act as first point of contact for processing of complex business
To liaising with operations to resolve queries regarding New Business submissions to ensure these are registered in a timely manner
To review Name Clearance results to ensure Chubb's reserving rights are maintained
To prepare Underwriting files for both Renewal and New Business (including but not limited to inputting data into Underwriting system, compiling market research and completing raters)
To liaise with brokers and internal departments for credit control, claims and risk information
Review of policy documents produced by Operation. Creation of ad hoc documents
Assisting with the reconciliation of aged finance items
Ensure underwriting files are complete and fulfil audit requirment and mange transition of policies into the National Underwriting Centre
To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times
Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT
Any other ad hoc duties allocated by the Team Leader

_Service Delivery & Quality Adherence _

Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues
Build good working relationships with third party provider, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met
To support the Underwriting community through liaison with and participation at meetings with brokers, internal departments and external advisers
To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor
To independently handle requests and queries from customers where appropriate

coordinate with appropriate departments and staff to resolve first level customer complaints

To adhere to robust Quality Framework standards and procedures
To work within the framework of our ethical and service standards

Your Skills & Experience

Competent in Microsoft Office and Outlook. Excellent general computer literacy
Effective communication and interpersonal skills both in verbal and written forms
Strong customer service skills and customer centric attitude
Strong attention to detail and the desire to deliver and improve quality
Problem resolution and decision making skills
Ability to work in a team environment as well as on own initiative
Experience working to deadlines/SLA's
Proactive involvement with department objectives & service level
A collegial and constructive approach to working with and supporting colleagues within a team environment
Welldeveloped analytical and organizational skills

Desirable:

University bachelor's degree or equivalent

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally.

We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.