Care Home Concierge - Templestowe, Australia - Bupa

Bupa
Bupa
Verified Company
Templestowe, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description

About the Role
As a Care Home Concierge you will contribute to a customer centric experience within the Care Home.

You will assume the front of house responsibility and be required to actively perform the duties to deliver a consistent and welcoming first impression to the Care Home.


Benefits

  • Range of discounts on Bupa products
  • Healthcare, Optical, Dental
- 'People First' wellness program that can be accessed by all employees.

  • Bupa Online Leadership Development, available on demand.
  • Clinical learning opportunities and more, through online and face to face training.
  • Internal transfers across our care homes.
  • Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

About the care home


Bupa Templestowe is a modern care home, located 20km's North West of Melbourne's CBD, close to the Yarra River and scenic parklands.

It consists of 4 communities, with a Clinical Care Manager and Registered Nurse in each community. We have dementia care and high care units, within this 142-bed care home. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.


Duties

  • First point of contact and 'Welcome' resource for tours including providing comforts including 'tea/coffee offer' etc.
  • Ensure the tour path is prepared and presentable.
  • Continual and consistent maintenance of display room.
  • Responsible for overseeing the dining room for dinner service.
  • Check in and communicates with the family and to the Leadership Team the following day.
  • Support Admissions Manager with preadmission preparation and welcome on day of admission that everyone knows their role and the home is ready.
  • Provision of efficient and effective general administrative support including document management, mail, security, and reporting duties.
  • Monitor the actual utilisation of the administrative budget and escalate if there is any over expenditure.
  • Support the Care Home leadership team in implementing organisation initiatives and community events.
  • Engage with residents and employees to seek and review all feedback and act accordingly to resolve any issues
  • Organise bookings and tracking of all resident hairdressing and beauty appointments

Skills & Experience

  • Previous experience as a Supervisor or Manager in a Service (Hotel/Retail) or Aged Care environment preferred
  • Strong Customer service experience and complaints management
  • Team leadership and engagement skills
  • Strong organisational skills and problemsolving skills
  • Knowledge of Accreditation and compliance standards preferred
  • Demonstrated knowledge and understanding of WHS
  • Experience in holding team training sessions
  • Strong communication and literacy skills

Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.


How to Apply
Bupa Villages and Aged Care is a NDIS approved provider.

As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check.

This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

**IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.

  • Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that noone is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._
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