Product Manager - Sydney, Australia - Mars Recruitment

Mars Recruitment

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

My client makes people and their things easily mobile. Their mission is to deliver convenient mobility backed by the human touch.

Their ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people - our staff, our franchisees and our customers.

The Product Manager for Charge is responsible for the development and performance of my clients EV product proposition, including it's pricing.

Role and responsibilities:

Monitor and assess market trends and competitor movements. Understand the competitor landscape and environment and competitor behaviours and trends through data insights
Generate customer and business insights
Understand market segmentation
Develop product strategy and roadmap including customer journey and experience mapping
Develop sales, pricing and positioning strategies
Define how each element of the proposition will deliver and contribute to desired metrics and results
Identify, develop and manage product proposition, pricing and offers to continually optimize the product to deliver stated metrics
Define optimal customer experience addressing key customer pain points and opportunities to deliver customer satisfaction outcomes
Lead the ongoing assessment of product performance (channel, customer, operational) and establish action plans to address issues and opportunities
Act as conduit between digital, marketing, social and content teams to ensure all are aligned on the proposition
Create the end to end GTM strategy and oversee all aspects of the product / services communications and associated content to ensure accuracy and consistency across all internal and external messaging
Define and develop concepts to test through prototyping and a CCD approach
Test and validate hypotheses through identifying, developing and rapidly prototyping new ideas
Use research and insights to identify, define and develop opportunities that either enhance CX, streamline operational efficiencies or derisk the business
Develop solutions to gather, interpret and implement customer feedback and improved the customer journey and overall product performance

To be a success in this role you'll need:

At least 3 years or more experience in a product management or customer experience role
Experience in pricing across an array of industries such as motoring, tourism, insurance, subscription
Selfstarter and collaborative leader. Everywhere you go, you can't help but mobilize people, build things, resolve problems, get into the details, go above and beyond, and draw out the best in people. You are a doer and motivator of others
A strategic mindset. You are comfortable thinking a few steps ahead of where the business is at right now and highlighting design decision trade offs
Excellent execution and organization. This team will be working in an agile environment, to excel in this role, you should be comfortable executing with little oversight and be able to adapt to problems quickly
Ability to think creatively and to perform tasks under mínimal supervision