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Alice Springs

    IT Support Officer - Alice Springs, Australia - Charles Darwin University

    Charles Darwin University
    Charles Darwin University Alice Springs, Australia

    5 days ago

    Default job background
    Full time
    Description

    Full time, Continuing appointment
    Professional level 5 salary - $72,061 – $83,249 pa
    Plus 17% superannuation and 6 weeks annual leave
    Alice Springs Campus

    An exciting opportunity for a client-focused IT Support Officer to join our exceptional and dynamic team.

    About the Position
    As the IT Support Officer, you will provide trouble shooting and Tier 1 and 2 technical support and issues resolution to University end users for software, hardware, network points and various related devices. You will be responsible for supporting the management, configuration, and deployment of all types of personal computing devices and peripherals, platform application and operating systems software installations and upgrades.
    You will be the face of all customers, while monitoring, and maintaining University computer systems and networks and primarily operate within a Microsoft Windows environment (with exposure to other systems including Macintosh, Linux and other mobile operating platforms)

    About You
    To be successful, you will require:

    • Completion of a Diploma qualification and at least two (2) years' subsequent relevant work experience or an equivalent combination of relevant experience and/or education/training.

    • Demonstrated experience in 1st and 2nd level technical support in an ITIL Service Desk environment.

    • Strong knowledge of Active Directory, Group Policy, File and Print Services, DNS

    • Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.

    • Knowledge-base and site documentation

    • ability to work effectively and consultatively in a teamwork environment.

    • a high degree of initiative with good communication skills both oral and written.

    To view the responsibilities of the role, please click on the: PositionProfile.

    Remuneration
    Appointment to this role will be at Professional Level 5. The base salary will be in the range of $72,061 - $83,249 per annum. The total remuneration package will be in the range of $84,311 - $97,401 per annum, including 17% superannuation.

    What's in it for you?

    • An employer who values your contribution to building a bigger, better and stronger University

    • Work with a University committed to changing people's lives for the better through training, education and research

    • Opportunities for professional development, paid study and career progression

    • An enviable lifestyle in the spectacular Northern Territory

    • 17% superannuation

    • Up to six weeks of paid annual leave

    • Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)

    • Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)

    • Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989

    • Free on-campus parking in designated areas

    • Employee Assistance Program

    • Salary Packaging opportunities

    How to Apply
    All applications must be received online via the 'apply' button and should include your resume and a cover letter outlining your interest in the role and relevant skills, experience and response addressing the selection criteria of the role.

    For a confidential discussion about the position please contact Jess Mulkerrins on or email

    Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU's Workplace Adjustment Policy and Procedure can be found at If you would like to discuss adjustments, please contact the People Services Team on or email

    Diversity and Inclusion
    At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We're about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

    You make CDU. And we want you to be exactly who you are.

    Applications Close: 30 May 2024

    Dot points for SEEK:

    • Provide troubleshooting for Tier 1 and Tier 2 technical issues

    • Full time, continuing appointment (based in Alice Springs)

    • Competitive salary + 17% super & 6 weeks leave

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