Support Coordinator - Windsor Gardens, Australia - Raphael care Pty Ltd

Description

We at Raphael care Pty Ltd are committed to providing top-quality ,customised services to people with disabilities.

Based in Adelaide, South Australia, we are a team of skilled doctors, health care specialists and administrators focused on creating an inclusive community for people with disabilities.

We are an empathetic team that came together with the desire and passion to bring a positive change to the lives of NDIS participants.

With a strong commitment to our work and participants, we dedicate our services towards helping them live independently and invest in their lives.

Through our collective efforts we ensure their safety, access to the highest quality support and growth opportunities and help them lead an empowering life.

Job Title:
Support Coordinator

The _NDIS Workforce Capability Framework_ describes this role as part of Additional Capabilities for services funded under the NDIS and applies to NDIS Support Coordinators.

The Support Coordinator Support coordinators play an important part in safeguarding a participant's well-being.

Support coordinators will often be the first to become aware of any concerns about the quality and safety of a participant's supports and services.

Support coordinators will assist participants in 'optimising' their plan, ensuring they get the most out of funded supports.


Report to:

Director


Location:

Windsor Garden, SA


Main Duties / Responsibilities:


Work Practices

The Support Coordinator will:

• Be the first point of contact for incoming calls and leads.
• Onboard NDIS participants.
• Develop and maintain effective collaborative relationships with NDIS participants, families, carers, advocates, and other service providers.
• Match NDIS participants with compatible services, supports, and programs according to their individual needs and goals.
• Monitor NDIS plan outcomes and expenditure in partnership with plan managers to ensure the plan remains in budget.
• Provide a personalized, empathetic, and responsive service and act as the main point of contact for your client base
• Provide clear and accurate record keeping of case notes, information, and billing.
• Assist NDIS participants with the plan review process
• Connect participants with relevant services and supports
• Help participants negotiate the service agreements.
• Set up appointment bookings.
• Help participants understand and make the most of their NDIS plan
• Manage challenges in the clients support environment, such as access to education, health or justice services.
• Reduce barriers that are preventing participants from implementing or using your NDIS plan as intended.
• Help build capacity
• Provide support to strengthen a participant's ability to design and build their support, emphasising linking a broader support system across the delivery of a complex service environment.

- focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development

• Assist participants in connecting with NDIS supports, negotiating solutions with multiple stakeholders, and building their capacity and resilience.
• Assist participants in developing knowledge, experience and connections with their community and broader support systems.
• Work with the participant to assist them in understanding plan funding and its purpose.
• Identify and understand participant confidence and skills assist participants in deciding what they want from services.
• Develop and design support solutions to meet participant outcomes.
• Assist the participant in identifying and considering support options and linking the participant to the broader systems of support.
• Where practical, create a support and action plan to facilitate participant plan implementation.
• Assist in resolving crisis points and developing capacity and resilience within the participant's network.
• Coach the participant through challenges.
• Assist participants in preparing for the review and reporting of their achieved outcomes.

Promote quality through consistent good practice

Support Coordinators will:
- provide opportunities for workers to receive and provide feedback, refine skills and knowledge, and think about how their values, biases, assumptions and attitudes influence their practice.
- provide workers with current best practice examples, models, tools, practice leadership and coaching and resources relevant to participant needs, culture and circumstances
- encourage workers to monitor and report meaningful participant outcomes and understand pre-and co-requisite conditions required to achieve positive outcomes.
- ensure that workers know about and can access resources and advice they need to support participants, such as specialists and mainstream supports relevant to cultural, religious and social identity needs and preferences.


Foster and develop a capable workforce

The Support Coordinator will:
- ensure workers are well-matched to meet participant needs and preferenc