Service Delivery Support Officer - Perth, Australia - Amana Living

Amana Living

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 496587

Work type:
Full time

Location:
Perth CBD, Inner & Western Suburbs

Categories:

IT

ABOUT US

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962.

We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

THE ROLE

Reporting to the Service Delivery Support Specialist will manage and triage 1st and 2nd level incidents and requests as they occur, driving the resolution of problems over the longer term.

The Service Delivery Support Officer plays an active role in advancing Amana Living's mission and supporting the organisation's values.
This role is offered on a permanent full time based in Subiaco Head Office.

_ Key responsibilities:
_

Manage and support key operational services
Monitor, track, and provide timely resolutions to incidents /questions with a varying degree of complexity
Manage individual and Teamwork queues
Timely escalation of unresolved problems to escalation support
Provide and maintain a consistent contact point for matters related to your assigned services, providing information and assistance internally and externally via Manage Engine
Service the transition of new staff as they are onboarded or additional services are added or removed
Ensure transfer of knowledge to other staff to ensure systems are understood
Track and coordinate
IT related issues and open ticket logs via Manage Engine as we work towards their resolution
Assist the Systems & Infrastructure Team where necessary to maintain a stable computing environment
Assist in overseeing and facilitating the deployment of products aligned to the area of remit
Work with partners and SMEs to ensure required input is injected into deployments
Participate in reviewing changes, schedules, and impacts
Assist in maintaining and managing Amana Living Asset register for the Service delivery team.
Handle communication of outages and changes to staff and third parties

ABOUT YOU

_ Essential Criteria:
_

2 years previous experience in a similar
IT support role
Experience in managing Microsoft Windows server environments including Active Directory
Excellent knowledge and experience of supporting Windows desktop environments including Microsoft Office 365, Microsoft Autopilot and Microsoft Intune
ITIL Qualified (v3 Foundations or Higher) or experience working with
ITIL processes
IT Degree (Computer Science) or related discipline or working towards
Experience with Citrix and/or Terminal Services
Evidence of COVID19 and Current Flu vaccinations per Amana Living policies
Ability to obtain a National Police Clearance _(within 6months validity)_
Successful completion of preemployment form and reference checks

WHAT'S ON OFFER?

Salary packaging benefits up to $18,550
Health and Wellbeing programs and more
School holidays child care assistance
Competitive rates

HOW TO APPLY
If you are interested in this role and meet the essential criteria, please with a copy of your resume. Shortlisting and interviews will commence immediately.

Advertised: 11 Apr 2024 W. Australia Standard Time

Applications close:

**Position Description