Participant Support Officer - Robina, Australia - Talent International

Talent International

Verified Company

Robina, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Details:

Location
Robina

Salary
Up to AU$37.36 per hour

Job Type
Full Time

Ref
BBBH102036_

Contact
Liam Lasslett

Posted
about 9 hours ago

The opportunity
Our client, a community-focused federal government agency, is offering an exciting opportunity for multiple Participant Support Officers to join the National Delivery Division Branch and assist with front-line service delivery. This is a Labour Hire hourly rate contract for 12 months with the possibility of extension. The role, at APS3 level, offers an hourly rate of $37.36 per hour plus Superannuation, and will be based in Robina, QLD.

About the role
The position involves procedural, clerical, administrative support, as well as basic research and analysis tasks.

Responsibilities will include

Managing and resolving participant matters by actioning planning tasks as per the Agency Act
Providing counter/reception support for the local office, handling participant enquiries, and offering assistance through self-help kiosks and Agency online support
Resolving customer enquiries, providing information, or referring customers to appropriate government or community services
Coordinating appointments using Agency office facilities and ensuring accessibility for participants
Conducting research, investigations, and preparing associated reports and correspondence
Performing various data entry tasks and ensuring timely follow-up
Recording complaints and feedback in the Business systems

About you
-
Australian citizenship is required for this position:

Prior experience in Government or Disability sectors is highly advantageous
Strong team player with excellent communication and customer service skills
Ability to handle conflicts and sensitive conversations effectively
Proficiency in Microsoft Suite (Excel, Word, Outlook, Teams)
Demonstrated initiative, independence, and willingness to learn new systems and processes