Full Time - Melbourne, Australia - Marriott International, Inc

Marriott International, Inc

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Full time

Description

Job Number

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 5 years' experience in the guest services, front desk, housekeeping, or related professional area.

Champion of Opera System
OR:

2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years' experience in the guest services, front desk, housekeeping, or related professional area. Champion of Opera System.

CORE WORK ACTIVITIES

Monitoring Property Operations

Oversees night operation in absence of Front Office Manager and the leadership team, accounts for late night arrivals and settling accounts for early departures.
Work closely with the finance team and to reconcile audits done by AM/PM.
Monitors and ensures compliance with all Guidelines to Operations.
Ensures supervisors maintain adequate levels of department supplies.
Ensures employees are working in a safe environment.
Manages all periodend inventories.
Directs, monitors, and assists all overnight staff.
Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
Administers plans and actions to keep chargebacks and rebates to a minimum.
Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Perks, Rewards, Motivations

The best hotel training opportunities produced independently by
The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.
Access to Marriott's awardwinning Live Fully Rewards Program
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
Discounts on food & beverage across all our hotels.
Recognition programs to keep you motivated.
Wellbeing & mindfulness programs to ensure you stay healthy.
Employee Assistance Program
Dry cleaning or work clothes
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.