Medical Receptionist - Adelaide CBD, Australia - Jones Radiology

Jones Radiology

Verified Company

Adelaide CBD, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join a leading patient-focused Medical Imaging Practice

Monday 10th of July 2023 start date
Receive extensive training to deliver an exceptional patient experience
Multiple permanent fulltime positions are available

About Us

At Jones Radiology we are committed to delivering the best possible patient experience; we do this by investing in our people, systems, and technology.

With clinics across South Australia, Jones Radiology is the provider of choice for referrers and patients in our communities.

Jones Radiology has continued to expand and develop as a leading medical imaging services provider across South Australia, with two brand new standalone clinics opening in 2023, including a new purpose-built Medical and Allied Health facility at 337 South Terrance.

About the Role

Due to our ongoing expansion and development, Jones Radiology is seeking people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This is a full-time, permanent position based at multiple Central Adelaide Region clinic locations, including Calvary Adelaide Hospital and St Andrew's Hospital.

If successful you will work Monday to Friday, with rotating shifts between the core hours of 6.15am and 9.00pm.

Individuals in this role will predominantly work in-clinic as a Medical Receptionist; however, the roles' duties include contributing to Booking (Contact Centre) shifts in-clinic or at our Central Contact Centre in Adelaide's CBD between the core hours of 7am and 6.30pm.

You will also be expected to contribute to a weekend roster approximately once a month, and compensated accordingly.

Upon your commencement, you will be provided with a paid eight-week training program in Adelaide's CBD to learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.

Your key responsibilities:

Welcoming patients to our clinics and completing the arrival process.
Completing the patient postappointment billing process and other inclinic duties.
Interacting with patients and referrers to schedule a range of medical imaging appointments.
Responding to calls & enquiries in a timely, professional, and caring manner.
Providing excellent customer service and patient care, whilst minimising patient effort.
Developing and maintaining strong working relationships with patients, referrers, staff, and managers.

To be successful in this role you will have:

Strong customer service skills, including active listening and objective questioning.
Demonstrated customer service experience, previous medical reception experience is highly regarded but not essential.
Intermediate to advanced computer skills and sound systems navigation skills.
Demonstrated experience using multiple programs simultaneously.
Demonstrated initiative and willingness to learn.
Excellent problemsolving, interpersonal and communication skills.
Ability to work autonomously and in a team environment.
Strong attention to detail.

Working for Jones Radiology offers you:

A competitive remuneration package with flexible work options.
Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
The opportunity to join diverse and highperforming teams who specialise in what they do, and how they do it.
A culture of ongoing learning, opportunities for career advancement, continued growth and development.
A wellness program that includes access to fitness facilities, wellbeing tools and confidential counselling services.
Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
Practicewide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

Next Steps
Respectfully, no recruitment agencies.