Lead, Life Trauma and Established Claims Management - North Sydney, Australia - MLC Life Insurance

MLC Life Insurance

Verified Company

North Sydney, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

MLC Life Insurance. We have been protecting Australians for over 130 years.

We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

Our Purpose

MLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers.

We are guided by our simple purpose:

'A Promise for Life'. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It's a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What's Right, Deliver Together, Make it Simple, Own it and Aim High.

It's how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

Our Strategy

Our strategy puts our customers at the centre of our ambition to be Australia's leading and most trusted life insurer.

It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers.

To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

The Role

Reporting to the Manager - Life and Established Claims Management, the Lead - Life & Trauma and Established Claims Management is a newly created role.

You will be responsible for leading and managing the Life, Trauma and Established Claims Management teams to ensure quality decisions are made in a timely manner and there is a consistent claims management approach through:

Monitoring and managing daily workflow management for individuals and team
Accuracy and timeliness of assessments
Providing technical expertise for complex matters
Providing coaching and training for the team and individuals
Leading the team to provide an exceptional customer experience
Managing individual and team performance informal and formal
Ensuring core regulatory risk and obligations are adhered to
Dealing with escalations and complaints
Ensuring data integrity and quality
Ensuring the team take a fair and reasonable approach to decision making in all circumstances
Ensuring all Claims service and business metrics are monitored, met or exceeded

About You
You are an experienced People Manager with the ability to demonstrate customer-service orientation.

You bring 5+ years Life Insurance Claims experience, including knowledge of legislation and regulations affecting the life insurance industry.

Ideally, you have obtained tertiary qualifications:

(Desirable but not essential)

Australian Insurance Institute (desirable)

Why Choose Us?
At MLC Life Insurance, you will have the opportunity to:

- work with a WGEA cited Employer of Choice for Gender Equality
- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia's leading, most trusted Life Insurer
- access CircleIn Parental Support - an online support resource for our working parents
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access to Uprise - our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.

Primary Location:

AU-NSW-North Sydney

Work Locations:

Level 7, 40 Mount St Level 7 40 Mount St North Sydney 2060

Job:

Customer

Organization:

MLC Limited

Schedule:

Permanent

Employee Status:

Group Level 3

Full-time

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Job Posting:
19-Feb-2023, 8:
36:
53 PM