Description:

Permanent full time role St Kilda Road, Melbourne location Key role supporting multiple sites Glencore Agriculture is seeking an experienced desktop services officer to join our team. This role is located in Melbourne and provides support to the St Kilda Road office, as well as providing service to users at multiple sites throughout the country. The role will report to the IT customer services lead, based in Adelaide, and will also be part of our wider IT team.DutiesProviding second-level support to resolve incidents and requests logged by the IT Service DeskSupporting and maintaining the desktop environment and associated SOEInstalling, diagnosing, arranging repair and upgrading hardware and equipment to ensure optimal performanceWorking with video conferencing and webex to support remote workingProvide application support and undertake service desk activitiesSkills and experienceOur ideal candidate will have a relevant tertiary qualification in IT with three years proven experience in a similar role.MCSE certification, ITIL certification and experience working with change management processes are also desirable.Demonstrated experience with Service Desk work flow tools and Window technologiesExcellent interpersonal, communication and organisational skillsAbility to work independently, be self-motivated and proactiveHow to applyTo apply or to see a detailed position description, please visit the careers page of our website , or for further information please contact HR Manager Rachael Walker on 8304 5172.Applications close Sunday 11 April 2021.Please note we are not accepting recruitment agency applications at this time.Right to live and workYou must have the right to live and work in this location to apply for this job.Report this job advert