Northern Trust Corporation N

Client Service Manager (BB-10767)

Found in: Fidanto AU

Description:
Who We Are Northern Trust is a preeminent global financial institution that provides asset servicing, investment management and wealth management services for institutions, high-net-worth individuals and families. For more than 130 years, our success has been anchored in one purpose to serve as our clients most trusted financial partner, guarding and growing their assets as though they are our own. Our market-leading technological capabilities spanning from artificial intelligence for currency management, blockchain for fund administration and cloud-based solutions to deliver personalized wealth management services allow us to deliver the highest level of service to our clients with speed and precision. What We Do Northern Trust s international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur. Northern Trust is proud to serve the Australian community with global capabilities, meaningful insights and exceptional service. Institutional clients across Asia Pacific have relied on Northern Trust for effective solutions and ethical guidance across asset servicing and asset management since 1986. Role Summary As part of the Australian Global Funds Services investment operations business, the Consultant, Client Services CSM acts as the primary point of contact for one or multiple clients and internally managed client relationships. You will be responsible for servicing clients with the flexibility and commitment needed to meet their expectations. Develop and maintain relationships with assigned clients and internal Northern Trust partners to better understand the needs of the client and articulate those needs in order to collaborate on process improvements or other service enhancements. You will be aware of changing market conditions and procedures as advised by Northern Trust management whilst being cognizant of regulatory requirements, taking steps to ensure adherence with guidance from Northern Trust management This role will report to the Manager, IOO Client Services. What You Will Do - Interact with internal partner groups to aide in the resolution of issues and inquiries - Develop and maintain strong technical knowledge of all systems applications required to effectively service clients, and or internal Northern Trust partners - Participant on business and technology enhancement initiatives. - Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust. - Research, analyze and resolve complex client inquiries. - Assist in performing cost benefit and impact analysis related to the request for new client services. - Build working relationships with clients. - Responsible for the delivery and continuous enhancement of GFS operations and client services. - Serve as a point of escalation, maintain and monitor issues log, chair weekly bi-weekly issues meeting, work to resolve client servicing issues timely - Responsible for creating and reporting on client satisfaction. - Schedule and conduct Quarterly Service Reviews, Due Diligence meetings, and other client meetings as required. - Responsible for creating and executing a Client Service Team Operating Action Plan that seeks to improve service quality, operating efficiency and team effectiveness. - Build relationships with Relationship Managers RMs , Shared Service Managers and NT support groups. - Responsible for obtaining in-depth knowledge and understanding of GFS products and services and how they are manufactured and delivered. - Ensure internal and client issues are communicated and escalated in a timely manner. - Create and negotiate the Service Level Agreement SLA , measure delivery of services against SLA, take corrective actions where needed to address service deficiencies. Your Knowledge Skills - Possess a willingness to jump into the data, understand it, and use it to clarify queries. - Excellent relationship management skills with an accurate and diligent work ethic. - Be able to operate with independence with a desire to hunt out solutions to problems, and be able to discuss this with the client. - Core Asset Management Custody knowledge with experience in Investment Operations Outsourcing preferred. - Excellent verbal and written communication skills to interact effectively with global partners and complex institutional clients. As Of December 31, 2020, Northern Trust Corporation Had - 14.5 trillion in assets under custody administration - 11.3 trillion in assets under custody - 1.4 trillion in assets under management - 170 billion in banking assets As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. In Australia, we are actively involved in many ways with both community and diversity organisations, which includes charity participation days. For families we offer a very generous parental leave scheme, and all staff have access to subsidised health insurance if they choose. We d love to learn more about how your interests and experience could be a fit with one of the world s most admired and ethical companies. Build your career with us and apply today - Want to learn more about our company Visit - We are a leading global financial institution- Click here to check out our company accolades For a private discussion please contact Gez Williams on 61 3 9935 8204. Additional Information Show moreShow less

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location_on Melbourne, Australia

work Northern Trust Corporation

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