- Install and maintain data centre hardware, software installation and upgrades on LAN/WAN including but not limited to switches, routers, firewalls, DHCP and IP Addressing.
- Monitor, troubleshoot, and maintain MiTek's Networks including Circuits, Virtual Private Networks, Firewalls, Routers, Switches, Wireless Access Points, Identity Services Engine and Application Centric Infrastructure.
- Develop, deploy, and test network disaster recovery plans.
- Provide superb technical system and user support by responding to calls, email, and other requests for technical support.
- Develop and document Best Practices on related technical matters including network diagrams and documentation.
- Increase First Contact Resolution Rate and increase Knowledge-base utilisation.
- Act as an escalation point for critical incidents.
- Ensure service levels are achieved in line with customer expectation and published SLA's.
- Review performance reports and make service improvement recommendations.
- Evaluate network systems and act as a liaison between customers and technical escalation teams.
- Extensive experience in a similar role.
- Strong technical expertise in network operations, including routing, switching, and layer 2-3 networking.
- Experience with both Cisco and Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless.
- Experience with Azure Cloud networking.
- Juniper and Cisco certifications are desired but not required.
- Strong communication and interpersonal skills.
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Network Engineer - Dandenong South, Australia - Michael Page
Description
About Our Client
MiTek is a diversified global supplier of software, engineering products, services, and automated manufacturing equipment. Specialising in the building construction industry, MiTek provides a technologically advanced, high-quality, and reliable approach to business work flow - as well as the design, manufacturing, and construction of building structures.
Job Description
The Network Engineer will be responsible for installation, maintenance and problem resolution related to local, wide area and data centre networks to provide consistent and reliable IT Network services.
As the Network Engineer you will be responsible for:
The Successful Applicant
The successful individual will ideally possess the following:
