IT Service Desk Analyst - Panorama, Australia - Bedford Group

Bedford Group

Verified Company

Panorama, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full time, permanent | Monday to Friday | Flexible arrangements negotiable

A collaborative and supportive team | Mentoring | Competitive remuneration
Opportunity for career growth and personal development within an expanding team

IT Service Desk Analyst

Join our growing IT team located in Panorama providing level 1 & 2 support in a purpose driven and collaborative environment._
Full time, permanent | Monday to Friday | Flexible arrangements negotiable
A collaborative and supportive team | Mentoring | Competitive remuneration
Opportunity for career growth and personal development within an expanding team

About Bedford

Bedford exists to support people with disability to live the life they choose through a diverse range of skill-building opportunities, from social activities, experiences, supported employment and open employment.

Underpinning this is the belief that diversity, inclusion and acceptance equals belonging for people of all abilities.

People with disability who live, work, and receive care from Bedford need to do more than just get by, they should be given the opportunity and resources to learn, grow and live meaningful, confident lives.

About the Role
Our IT team, located in Panorama has a fantastic opportunity for an IT Service Desk Analyst.

This role has become available due to the internal promotion of the incumbent and offers the chance to work with cutting-edge technology and provide high-level support to a large and diverse organisation in the disability sector.

As a key member of the team, you'll report to the Manager, Service & Infrastructure and play an essential role in delivering exceptional service and support to stakeholders across 17 sites.

Key Responsibilities:

Effective resolution of customer service requests and incidents
Configure, deploy, support, and maintain end user hardware and software
Work as part of a team to provide a high level of customer service and problem resolution
Logging and tracking all support requests using helpdesk ticketing systems
Provide related IT administrative support
Effectively communicate IT related matters to the wider business
Travel to metropolitan and regional sites as required

About You

You will also have:

Experience with Windows desktop operating systems
Excellent time management skills
The ability to work on your own and within a team
An ability to build and maintain rapport with people in the organisation

For this role the following documents must be provided prior to a formal offer of employment with Bedford Phoenix Incorporated.

A National Police Clearance (gained no more than six months ago)
NDIS worker screening clearance (or other suitable clearance to work in the disability sector)
Evidence of right to work in Australia
Full Australian driver's licence
Evidence of FULL vaccination with a TGAapproved COVID19 vaccine (three doses) or an acceptable exemption

What's in it for you?

Generous salary packaging, an ability to access a portion of your salary tax free every year
An encouraging and supportive team focused on collaboration
Career growth and professional development opportunities with training courses
Recognition and reward programs for outstanding performance or achievements
Monthly team meetings held offsite with catering provided
A dedicated pool car reserved for IT purposes
Onsite parking and cafe

How to Apply
Applications close Friday 5th May 2023.

If you would like to enquire further about this opportunity, please contact

Ben Wilson, Manager, Service & Infrastructure on . All enquires will be treated in confidence.