Account Manager - Sydney, Australia - monday

Description

• Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment.
• Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts' growth.
• Negotiate renewal terms to align with the customer and the company goals
• Maintain a rolling 90day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (upsell, addon, crosssell, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests.

• 24 years of relevant experience in Account Management/Renewal Management/Customer Success ideally in SaaS companies
• Drive and own the renewal process E2E
• Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts' growth.
• Negotiate renewal terms to align with the customer and the company goals
• Maintain a rolling 90day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (upsell, addon, crosssell, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests.
• Motivated by supporting others to achieve success and growing individuals