Help Desk Administrator - Canberra, Australia - Ignite Specialist Recruitment Services

Ignite Specialist Recruitment Services
Ignite Specialist Recruitment Services
Verified Company
Canberra, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Contract Type

Contract

Reference

BH-369875

Industry

Other

Salary

per annum - Min: AUD Max: AUD 8885- Join our Client as a Content Manager (Admin Helpdesk Support) for 6 months as a non-ongoing emlpoyee, working with a talented team to tackle helpdesk enquiries, ensure smooth incident resolution, and uphold information management standards


Responsibilities:


  • Handle incoming helpdesk enquiries with precision and efficiency.
  • Collaborate closely with stakeholders to troubleshoot and resolve issues.
  • Ensure compliance with Australian Information Management Policy and standards.
  • Manage mailbox and provide exceptional customer support.
  • Generate monthly reports using ServiceNOW to track progress.

Experience Needed:


  • Proficiency in Content Manager 9 or above system administration.
  • Previous customer support or helpdesk experience.
  • Strong stakeholder engagement and troubleshooting capabilities.
  • Familiarity with Australian Information Management Policy and standards.
If you would like to have a confidential chat about the role, please call Lisa Shakhovskaya on
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