Arabic Speaking Call Centre Representative - Sydney, Australia - Employ

Employ

Verified Company

Sydney, Australia

2 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$65,000 + super

Strong ethics based culture
Must speak Arabic fluently

_Our client is a ground breaking financial institution. With a strong principles and ethics based culture, and based on the guidelines of Sharia Law, they have built a dynamic business following Islamic lending principles._

Duties & Responsibilities

Receive inbound calls from new and existing customers, assisting with their product needs
Identify and assess customers' needs to achieve a desirable outcome
Process both inbound and outbound mail and live chat
Identify and escalate possible complaints in a timely and confidential manner
Processing Data requests by using multiple computer systems to access needed information

About You

Must speak Arabic fluently
Prior customer service experience within a call centre environment
Strong Banking and Financial Services background
Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people
A clear, wellspoken phone manner and a desire to learn in a dynamic environment
Excellent time management and organisation
A friendly and professional telephone manner

**Next steps