Conciliator - Brisbane, Australia - Justice and Attorney-General

Justice and Attorney-General

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Office of the Commissioner for Body Corporate and Community Management (the BCCM Office) has a legislated role to provide dispute resolution and information services for Queensland's community titles sector under the Body Corporate and Community Management Act 1997 (the Act).

The information and dispute resolution services support the self-management of community titles schemes under the Act.

This is a dynamic and diverse sector, underpinning the construction, real estate and tourism sectors and comprising apartments, townhouses, villas, duplexes, holiday accommodation, hotels and commercial lots.

There has been substantial growth in the community tiles sector over the past five years with close to 60,000 community titles schemes in Queensland and over 500,000 individual lots.

The BCCM Office provides accessible dispute resolution services, with a focus on informal, self-resolution. In most cases, the dispute resolution service comprises mandatory, departmentally guided conciliation, followed by adjudication if required. Adjudication orders are both legally-enforceable and appealable.

The information service provides information and education to members of the public who live, work or invest in community titles schemes in Queensland, via its telephone call-back service, in writing, through public seminars/webinars, the website and various stakeholder publications.

Your technical and key responsibilities in this role are to:

Facilitate department conciliation to assist parties to resolve disputes without recourse to adjudication in a high volume legislative based environment.
Use effective oral and written communication to:
Engage in pre-conference discussion with parties prior to department conciliation being held.
Assist parties to negotiate agreements and resolve their disputes through faceto face, telephone or shuttle conferencing.
Assist parties to identify and clarify the issues in dispute.
Assist parties to generate options to resolve their dispute within the legislative framework.
Assist parties to understand each other's point of view and communicate with each other.
Draft written agreements between the parties that are consistent with the legislation.
Ensure the conciliation process is procedurally fair and meets legislative requirements.
Provide information to community members and stakeholders on their rights and responsibilities under the BCCM Act and the five associated regulation modules.
Work autonomously, while also supporting other team members, and actively seek feedback about your performance from supervisors and colleagues.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.