Customer Service Representative - Sydney, Australia - HOBAN Recruitment

HOBAN Recruitment

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Be a part of a Local Council as a Customer Service Representative, responsible for working as a member of the Customer Contract Centre Team to meet and improve service delivery and respond to enquiries and requests.

Pay rate: $ $38.65 per hour, depending on experience
6month contract, with possible extension
Based in Parramatta CBD

Duties and Responsibilities

Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
Responding to customer enquiries and requests in a professional and timely manner
Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer's satisfaction without requiring escalation
Contribute to the team effort in continually improving processes, systems and customer experience to achieve Best Practice.
Using Council specific systems to administrate transactions on behalf of internal and external customers
Contribute to the building of successful partnerships with customers and service providers
Participating in development programs to improve skills through training, learning and skills acquisition
Ensure to take reasonable care of the health and safety of yourself, staff, visitors, contractors and volunteers whilst at work, and cooperate with Council to comply with WHS legislative obligations.
Ensure EEO, the principles for a culturally diverse society, and Council policies are complied with at all times.
Contribute to improved customer service and organisational effectiveness, by acting ethically, honestly and with fairness.

Requirements and Qualifications:

Qualifications Level
HSC or Equivalent
Minimum 12 years Customer Service Experience in a Call Centre environment
Retail and/or cash handling experience
The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment
The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships
Strong organisational skills and the ability to prioritise own workload
Ability to operate a Windows operational server system software at a basic level and use Multiple Information Systems
Possess an understanding of Privacy and Personal Information Protection (PPIPA) Act, 199
Follow defined W.H.& S policies and procedures

**To apply, you must be an Australian Citizen or Permanent Resident, and complete national police clearance.