Receptionist - Richmond, Australia - Swatch Group

Swatch Group

Verified Company

Richmond, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Swatch Group

The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components.

It is the world's largest watchmaking group, and supplies nearly all the components required for the watches sold by its 17 individual brands, including Breguet, Blancpain, OMEGA, Rado, Longines, Tissot, Mido, Swatch and Flik Flak.

Swatch Group employs more than 31,000 people worldwide.

The Role

Responsibilities
Reception

Greet people visiting the organization, determine the purpose of their visit and direct them to the appropriate place
Ensure that calls are answered in conformity to defined company standards
Operate telephone switchboard to receive and forward calls
Generate order or repair documentation and match with jobs prior to dispatch
Receive payments and record receipts for services
Calculate and quote prices or rates for products or services
File and maintain records

Customer Service Administration (Support Role)

Create the repair order as per guidelines
Perform spare parts interpretation and create estimate
Handling watches as per company standard
Filing of documentation
Indirect assistance with customer escalations

Health & Safety

Follow occupational health and safety policies and proactively raise any concerns that may arise
Report a situation which could result in someone getting hurt

Skills and Experience

Excellent presentation
Strong communication skills (speaking and writing)
Accurate data entry skills
Excellent telephone etiquette
Problem solving skills
Decisive, firm, courteous, customer oriented
Proficient in basic computer knowledge, SAP / similar ERP system & Microsoft Office
Technical knowledge in the watch making industry advantageous

How to apply

Job Reference:
SGAU00444