Customer Service Advisor - Mulgrave, Australia - City FM Australia

City FM Australia

Verified Company

Mulgrave, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

The Opportunity:

This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer.

This is a Permanent opportunity working 4 days on, 4 days off rotating - between 4:00pm and 9:00pm

Why you want to work for our team:

Working within a custom designed modern building with free on

- site secure parking

Work from home regularly
Supportive, fun and encouraging team earning above award wage
Career progression making use of our extensive learning and development program.
Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

Effectively manage a high volume of both inbound/outbound calls.
Resolve, manage and escalate problems logged by our customers.
Accurately capture data and work to realistic KPI's.
Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

12 months experience working on a helpdesk/call centre Preferred.
Exceptional customer service focus.
Excellent communication skills, both written and verbal.
Strong attention to detail.
Attend 2 weeks on site paid training

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies.

Please do not submit any resumes or associated profiles to the City careers portal or to any City team members.

City will not pay any placement fees relating to unsolicited resume referrals