Service Designer, Nsw, 6 Months - Sydney, Australia - Infopeople
Description
Service Designer- NSW
- 6 Months
This role is responsible for driving service design initiatives that will transform the way services are delivered to our schools.
By working collaboratively with a range of stakeholder, you will be able to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.
Key Responsibilities:
- Understand customer needs.
- Undertake research and analysis to develop solutions and make recommendations to drive process improvements.
- Support the endtoend delivery of service design initiatives.
- Contribute to the continuous improvement of operational procedures, user documentation and training materials.
- Lead cross functional teams in a design led approach.
Key Requirements:
- You can transform ideas into concepts and prototypes.
- You have strong experience in all facets of service design (service blueprints, service catalogue, service experience design, journey mapping, persona development, etc.
- Thrive in an environment that requires you to be able to think critically and creatively to solve problems.
- Demonstrated experience in conducting user research, developing concepts and prototypes, testing with customers to ensure services and products designed are fit for purpose.
- You have previously worked in design sprints with tight turnaround times.
- You enjoy stakeholder consultation & workshop facilitation across the HCD lifecycle.
- Experience in planning and execution of both qualitative and quantitative research to support HCD projects.
- You have a portfolio to demonstrate practical experience in end to end service design initiatives and UX projects (eg: wireframes, UX concepts, journey maps, service blueprints).
If this sounds like you:
**Infopeople - Ray Padis
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