Education Support Officer - Werribee, Australia - AMES Australia

AMES Australia

Verified Company

Werribee, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full-time ongoing position based onsite at our Werribee location

Customer service and administration support to internal stakeholders, and current and prospective clients
Annual salary is $60, % super (2% salary increase on 6 September 2023)
You must have received your first and second Covid19 vaccinations to be considered
Other benefits include:
Regular performance feedback and performance review process
Supportive environment and caring work culture with work/life balance
Cultural Diversity
Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
Flare Employee Discounts Program
17.5% Annual Leave Loading
Flexible Working Arrangements where it meets operational requirements

About the position

Education Support Officer position for our Werribee site. If successful, you will provide effective and quality customer service and administration support to internal stakeholders and current and prospective clients.

To be considered for this position you will be able to demonstrate the following key selection criteria:

Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years' experience in an administration role
Ability and willingness to work across multiple sites as required in the North West Education Hub
Proven experience in the provision of administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
High level IT skills including use of online platforms in registering and enrolling Education clients
Proficient in STRATA, MS Outlook, Word, Excel, PowerPoint and Teams
Demonstrated experience and ability in using online platforms to support clients and client data reporting
Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
Experience working with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data
Possess strong organisational and time management skills
Exposure to financial processes, payments and/or petty cash management
Ability to work both independently and collaboratively as part of a team in a busy environment
Excellent spoken and written communication and presentation skills
Your current resume
Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are:
Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights