Student Engagement Advisor - Melbourne, Australia - Navitas

Navitas

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ACAP, The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA).

The Student Engagement Advisor is an integral member of a close-knit team, driven by a shared commitment to providing exceptional support and guidance to students.

Responsibilities include:

Supporting daily with inbound student queries across the various service channels.
Processing administrative tasks and data entry
Assisting with the reenrolment of students and providing course sequence advise
Liasing with Discipline and specialist staff to ensure students are adequately supported

In addition to a student-first approach,
it is essential you can demonstrate:

Proven track record of delivering exceptional customer service
Excellent attention to detail and high level of accuracy in all administrative activities
Demonstrated computer literacy including advanced MS Office suite and ideally student records software
Ability to work as part of a team and in a way that is flexibe and adaptable
Ideally have experience in tertiary education environment

Some benefits and perks of working with ACAP include:

On Campus working arrangements
Health and wellbeing packages, including free counseling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance
Salary packaging and novated leasing
Up to 75% off study scholarships on all our courses
2 paid volunteer days per year for your passionate causes

Diversity and Inclusion:

If this opportunity could be your next ideal career move, we would love to hear from you

How to apply: