Case Manager, High Complexity - Brisbane, Australia - QBE Insurance Group Limited

QBE Insurance Group Limited

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Case Manager, High Complexity

Primary Details

Time Type:
Full time

Worker Type:
Employee

-
Location: Brisbane/hybrid role:

-
Type: Permanent

Full time

The opportunity
We are seeking a dedicated High Complexity Case Manager to join our Brisbane CTP Insurance team.

In this role, you will play a crucial part in managing complex CTP insurance claims, working closely with injured parties, healthcare professionals, legal representatives, and other stakeholders to ensure the best possible outcomes for our clients.

Your new role

Build and maintain effective relationships with key internal and external stakeholders, using a collaborative approach to obtain information and to seek technical expertise from peers to manage claims effectively
Manage the endtoend claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes
Respond to client requests in accordance with service standards
Ensure accurate claims data is entered in accordance with the required quality assurance standards and reporting to ensure accurate payments and wages are processed, claims are reported on correctly, and service standards are met
Prepare documents, files and records for legal matters including for trial and subrogation, and submit administrative reports as required
Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelines
Support the implementation of the Claims strategy to enable delivery of overall business targets
Participate in all relevant meetings to share and develop strategy, knowledge and best practice

About you

12 years experience within a customer facing or administrative role in a fastpaced, highvolume environment
Knowledge and/or experience in the Personal Injury or insurance industry is desirable
Empathetic and resilient in nature with a keen interest in supporting stakeholders through challenging and sensitive situations
Knowledge of the ClaimCentre system is desirable but not essential
Stakeholder management skills and knowledge around problem resolution
A keen willingness to learn with a proactive and positive attitude

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success.

We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks' genderequal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Australian Workplace Equality Index (AWEI) Platinum Employer since the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years

- benchmark on LGBTQI+ workplace inclusion