Environment Manager - Parramatta, Australia - Link Group

Link Group
Link Group
Verified Company
Parramatta, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description

Overview-
Key Accountabilities and main responsibilities

  • Strategic Focus
  • Identify, own and deliver new initiatives in the team
  • Drive innovation using the new features in Oracle Database software
  • Assist with the transition to cloud from a Database perspective.
  • Identify, collect requirements, develop workflows to automate DBA processes
  • Analyse, develop and implement process to secure, reduce downtime and optimise Database performance


  • Operational Management

  • Maintain the current utilisation and provide support to the Systems Administration
  • Maintain dashboards related to environment usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and problems.
  • Ensure IT Systems stability through suitable monitoring and capacity management reporting
  • Provide IT support to business users through systems problem solving and maintenance when required
  • Provide support to the site reliability engineers to implement and administer Enterprise Application servers, Databases and associated system environment solutions
  • Organise and attend meetings related to environment management
  • Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues
  • Completion of regular tasks to support team SLAs
  • Manage code release and deployment across multiple platforms,
  • Develop and Maintain Documentation related to Standard Operations Procedures
  • Contribute to improve efficiency of team process and procedure
  • Provide system and environment related KPIs as required
  • Ensure that established procedures and standards are adhered to
  • Assist to scope system change requirements
  • Provide effective support and minimise downtime to the business by liaising with developers, backend support, database administrators and vendors
  • Collaborate with other team members to improve the overall performance delivered to customers
  • Participate in after hours and weekend support as and when required.


  • People Leadership

  • Provide training to the junior IT support teams on supported tools and environments as required


  • Governance & Risk

  • Help resolving Information Security Corrective actions
  • Develop and Maintain Documentation related to Standard Operations Procedures
  • Raising security issues and breaches to Manager
  • Report to Management of any issues that may impact the Business
  • Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
  • Maintain awareness and champion ITIL best practices
  • Adhere to all Link Groups standards, policies and procedures

Experience & Personal Attributes

  • Ability to organize and chair meeting with IT stakeholders is essential.
  • Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading.
  • Ability to handle multiple/concurrent projects planning
  • High level of problemsolving skills to handle complex software and interface support issues
  • Negotiation skills in regard to managing expectations
  • Experience in Supporting multiple Application Servers including JBoss, Websphere
  • Knowledge of RDBMS and SQL
  • Sound knowledge of MS Office Products
  • Excellent documentation skills
  • Effective oral and written communications skills
  • Willingness to accept responsibility and be accountable for service provided
  • Ability to work on call after hours and weekend in a rostered 24x7 environment as and when required.
  • Analytical and Systematic approach to work
  • Ability to work effectively in a team
  • Pleasant and helpful personality


  • Preferred

  • Tertiary qualification in Computer Science
  • Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading
Link Group is a leading fund administration and share registry specialist.

We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs.

Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner.

Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.


Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.


By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.


Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support a
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