Work From Home Customer Service - Gold Coast, Australia - Foundever

Foundever

Verified Company

Gold Coast, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the position:

Our people are our greatest asset.

Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings accounts, and online banking.

These can include:

Providing customer account balances
Replacing debit and credit cards
Closing credit card accounts
Updating personal information
Resetting online banking passwords and reactivating SMS protect
Investigating unusual transactions and loading disputes if necessary
Triaging fraud enquiries
Load complaints and capture customer feedback
Providing customers accurate information
Following strict identification guidelines

There are no sales or up selling/cross-selling involved in this role.

About you:

Call centre experience is a PLUS but not essential
Customer service experience in any industry
Demonstrates resilience to work in a fast paced environment and cope with tough conversations
Able to work from home must have stable internet connection and a quiet office space in order to service our customers to a high standard
Ability to complete the 9 week paid training and work from home assessment and preparation period from our
Varsity Lakes office
As we are a 24/7 call centre you will rostered as such, therefore open availability is required
Must live locally for regular access to our onsite IT service
ALL computer and phone system equipment will be provided
Must be able to attend 100% of the training so we can set you up for success when you work from home
See training and preparation schedule below:
Week 1 & 2 (classroom training) Monday to Friday 8am to 8.30pm
Week 3 to 9: (nesting period/work from home preparation period in the call centre) Monday to Friday rostered between 7am and 8.30pm

About us:

Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**All applicants must have full working rights in Australia and undergo full background screening.