An'yst, Account Servicing - Sydney, Australia - Standard Chartered

Standard Chartered

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job:
Operations

Primary Location:
Asia-Australia-Sydney

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 09/May/2023, 9:28:59 PM

Unposting Date:
Ongoing

Roles and Responsibility

Strategy

Managing operational performance on a day to day basis

Handle transaction processing

Trade Finance, Payments and Deposits
Assist in client queries, servicerelated issues, request for advice, data and reporting etc.

Business

Focus on delivering excellent service by understanding client needs and exceeding their expectations
Deliver proactive and reliable service to clients

Processes

Country Specialists with indepth knowledge of the local market, and a deep network of internal and external contacts
Country Representative with strong presentation and clientfacing skills.

People and Talent

No People management responsibilities

Risk Management

Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Governance

Ensure appropriate internal controls and procedures including ORF framework are in place and clearly documented. Monitor the operation of such procedures and controls, and regularly review them to ensure they reflect changes in process, products, policies and regulations.
Management of system security matrix and system testing
Ensure the team's adherence to policies including escalation and compliance requirements.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

Client Services Group
TB Sales

HUB

Pmts and Ops Investigation Units and Trade Finance Teams
Production System Support (Straight2Bank)
Product Management, Cash, Trade and Clearing.
Solution Delivery Team
SG Como team
Loans Processing Unit

External

Clients
Other Banks

Other Responsibilities

Service the Exports clients
Acquire quotes from relevant countries for Letter of credit confirmation
Organising precheck of documents and advise rectifications
Facilitate the routing of original documents to the booking location
Advise the client on documents / transaction status
Bank Guarantees
Handle Standby LCs / Bank Guarantee Issuances under Syndicated and Bi-Lateral facilities
Advise the client on the Guarantee / Standby LC status
Build trusted partnership with clients at the daily transactional / operational level through
Proactive updates on outstanding issues
Understanding client expectations and needs for quality client services
1 + Years of experience in banking
Effective interpersonal and communication skills
Questioning skills
Good analytical and problemsolving skills
Able to recognize basic styles of customer behaviour and how to adapt each style to create positive relationship
Able to identify and manage both transactional and operational risks
Ability to work under pressure
Adept at data collection, analysis and reporting

Role Specific Technical Competencies

Cash and Payments Operations
Trade Finance Operations
Corporate Loans
Customer Service
Data Collection, Analysis & Reporting

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
-
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
-
Never settle, continuously striving to improve and innovate, keeping things simp