Customer Service Associate - Sydney, Australia - JK Personnel

JK Personnel

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Associate

JK is partnering with one of the worlds' largest service companies who are working alongside major banking institutions to ensure customer needs are met during their financial journey.

With a strong commitment to ensuring customer satisfaction and case efficiency, they are looking at establishing a large and dynamic customer service team.

You will be provided with comprehensive training to see you succeed in the role over a 4 week period followed by ongoing support and mentoring from team leaders.

These roles are long-term opportunities that will allow you to show your customer service and technical skills.

You will work with a large team, be supported by onsite leadership, enjoy employee engagement activities and the social side working in a team environment.

The role

These roles require you to work 38 hours a week from Monday to Friday, with rare OT and weekend work required.

Requirements of this role;

Previous experience within customer service roles
Experience with financial/insurance admin desirable
Experience with making of calls to customers, following script or established processes
Ability to problem solve and make informed on the spot decisions
Ability to liaise between customers and stakeholders to ensure customer satisfaction
Experience providing accurate and timely updates to customers

Those with experience in the banking sector are strongly encouraged to apply.

About JK Personnel

Recruiting exceptional job seekers to fill roles with the best and brightest organisations in regional Australia is what we're passionate about, and it's kept us going for more than 25 years.

We pair our recruitment expertise with our high standards of working in a way that's supportive of every individual. We believe in people, and the power of an individual to grow a successful business.

Job Information:

Job Reference: _
Salary: Up to AU$60000 per annum
Salary From: £60000
Salary To: £60000
Job Industries: Call Centre and Customer Service
Job Locations: North Sydney, Sydney, Australia
Job Types: Permanent