Customer Service Representative - Sydney, Australia - HOBAN Recruitment

HOBAN Recruitment

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

HOBAN Recruitment is currently partnering with a respected
NSW Local Council in the search for a highly capable individual to join as a
Customer Service Representative located in
Parramatta, NSW.

What's in it for you:

2month assignment, contract extension possible

- $32.73 per hour + super

Located in Parramatta, NSW
35 hours per week.

8:30am - 4:30pm Monday to Friday

2 week training period

About the role:

This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and Respond to customer enquiries and requests in a professional and timely manner

Duties and Responsibilities:

Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
Responding to customer enquiries and requests in a professional and timely manner
Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer's satisfaction without requiring escalation
Contribute to the team effort in continually improving processes, systems and customer experience to achieve Best Practice.
Using Council specific systems to administrate transactions on behalf of internal and external customers
Contribute to the building of successful partnerships with customers and service providers
Participating in development programs to improve skills through training, learning and skills acquisition
Ensure to take reasonable care of the health and safety of yourself, staff, visitors, contractors and volunteers whilst at work, and cooperate with Council to comply with WHS legislative obligations.
Ensure EEO, the principles for a culturally diverse society, and Council policies are complied with at all times.
Contribute to improved customer service and organisational effectiveness, by acting ethically, honestly and with fairness.

Qualifications and experience: