IT Support Technician - Brisbane, Australia - Unique Metals Laser
Description
About Unique Metals LaserProudly Australian and privately owned company, Unique Metals Laser's history stretches back to 1972. Unique Metals Laser provide high precision cutting and fabrication solutions to a variety of industries. We have 8 sites across Australia, with our corporate office located in Coopers Plains, Queensland.
About the role:
Reporting to the IT Systems Manager, this role will be based in Coopers Plains and will take responsibility for maintaining and troubleshooting day to day IT support issues in a fast paced environment.
Provide 1st and 2nd level support for ITC systems within a SOE.
Monitor and respond quickly and effectively to requests received through the Service Desk.
Setup and installation of new and redeployed hardware.
Provide input to the knowledge base through creation of documentation and updating records of known errors and associated fixes.
Assist with management of servers and infrastructure.
Provide basic user training as required.
Assist to develop, promote and increase business efficiencies of the company.
Tertiary qualification in IT or equivalent industry certification.
2-3 years of experience in a similar role.
Excellent communication skills, both verbal and written. (English)
Extensive experience with Microsoft products including Microsoft 365, Windows 10/11, Server 2016+ and Hyper-V.
Working knowledge of AD, DNS, DHCP, Group Policy and general networking principles.
Knowledge of network cabling, routing, switching and wireless technologies.
High degree of personal integrity and confidentiality.
Strong analytical and problem solving skills.
Benefits:
Training and ongoing support
Employee Assistance Program incorporating services like Financial Counselling and Nutritional coaching.
Company uniform
$1000 Sign on bonus, payable after successful probation
Unique Laser prides itself on being an equal opportunity employer and is committed to providing a diverse and inclusive workplace.
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