Customer Experience Coordinator - Melbourne, Australia - City of Monash

City of Monash
City of Monash
Verified Company
Melbourne, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job no: 494603


Categories:
Government and Defence

Permanent Full-time Opportunity

Salary from $75,144 pa + Superannuation


Position Location:
Glen Waverley / Oakleigh / Clayton

The City of Monash is a dynamic organisation committed to providing excellence in service delivery.

Located in the eastern region, Monash is a cosmopolitan and culturally diverse city close to the demographic centre of Melbourne.


Our Active Monash Leisure Centres are highly regarded throughout the Aquatic and Recreation Industry, attracting over 1.5 million attendances per annum.

Active Monash prides itself on an inclusive and diverse working environment, encouraging members to 'Participate Their Way' and providing services for all members of our community.


About the Position:


The Customer Experience Coordinator maintains the professional public image of councils Active Monash Centre and create a desired safe, informative and friendly environment.

Responsible for overseeing the customer service team at our three centres Monash Aquatics & Recreation Centre (MARC), Oakleigh Recreation Centre (ORC), Clayton Aquatics & Health Club (CAHC) and call centre.

Responsible for ensuring the highest possible levels of serviced through ongoing support and training of relevant staff.

Recruit, supervise and provide leadership and feedback to a team of CSO's, who are required to provide high quality customer service and sales support

Ensure that policies and procedures are adhered to at all times and that any potential or actual problems are dealt with in a timely manner

Provide appropriate training and development of knowledge procedures, manuals etc


About You:

Well-developed leadership and administrative skills including cash management and reconciliation skills

Development of customer service staff through the delivery of ongoing training programs

Knowledge in the principles of managing a multi-site customer service team

Experience in developing and implementing rosters


Requirement of the position:

First Aid Certificate

Employee Working with Children's Check

Satisfactory National Police Check; and

Other pre-employment checks may be required depending on the role requirements.


Benefits:

As a City of Monash employee, your personal and professional development is a key focus.


You will have access to:
Vibrant health and well-being programs;
Employee Assistance Program;
Supportive and accessible management;
Flexible working arrangements;
Training and development opportunities; and

Discounted gym memberships.


How to Apply:

Please submit your resume along with a cover letter outlining your experience and how it relates to the role.

Applications are c urrently open, with a closing date of Thursday, 27 July 2023 at 11:55pm.


Enquiries:

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.
More jobs from City of Monash
See all jobs of City of Monash