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    Community Associate - Sydney, Australia - The Commons Local Eating House

    The Commons Local Eating House
    The Commons Local Eating House Sydney, Australia

    4 days ago

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    Description

    At The Commons our Community Associates are first point of contacts for members & guests providing a positive and warm experience from the moment anyone arrives up until their departure. Responsibilities also include supporting the day-to-day operations of their building including occupancy, revenue, and retention. Our Community Teams foster a connected community of members by ensuring a positive experience and maintaining a high standard of building presentation and member engagement. Attention to detail, time management, exceptional customer service skills and the ability to multitask is vital to this role.

    Our ideal candidate will have experience within hospitality or have held customer service based roles. A team player and someone who demonstrates the ability to support the wider team but also work well independently. You have a keen eye for detail and can help deliver and support the member experience. You have the ability to build strong internal and external relationships and have excellent communication skills.

    Additional attributes include:

    • Initiates contact easily, especially dealing with strangers
    • Yes, yes, yes mentality -Is a good team player, assists others without being asked.
    • Can do attitude with a willingness to learn
    • Proven ability to adapt well to change
    • Experience with G-Suite, Canva, Slack.

    ABOUT THE ROLE

    The main duties of the role include but are not limited to the below:

    COMMUNITY

    Member Experience

    • Greet members and guests from the front desk, consistently delivering excellent customer service
    • Anticipate member needs to enhance the member experience.
    • Facilitate warm introductions, collaborations and engagement through relationship building initiatives for members
    • Get to know our members, understand how we can support them and their companies.
    • Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on our CRM
    • Solve member-related issues or escalate to Community Manager when necessary.
    • Notify Community Manager immediately of any possible changes to memberships in the space

    Events

    • Support in the creation and distribution of events posters to promote weekly events.
    • Assist with set up and pack down of events as required by The Commons events team and Community Manager
    • Assist preparation weekly member breakfasts, Friday night drinks and other ad-hoc community-based events
    • Taking ownership of events as part of the Community Team to ensure an excellent member experience.
    • Be active and attend where possible community and Member events.

    OPERATIONS

    Daily Operations

    • Adhere to direction from Community Manager and assist with daily scheduling of tasks and duties
    • Respond to emails from members in a timely manner
    • Onboard and off-board all members and companies in the space
    • Maintain accurate internal databases of members, companies, contractors, and suppliers
    • Ensure accuracy of Member/Doggo Directory
    • Assist with management and reporting of IT tickets
    • Send notifications as required for events and reminders within your location
    • Set members up on printers and provide basic IT troubleshooting
    • Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
    • Deliver incoming mail to members in a timely manner

    Facilities Management

    • Ensure that the building is well presented and fully operational
    • Report maintenance issues and assist with resolution
    • Assist with regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
    • Monitor levels of all stock and inventory and order consumables as required
    • Complete regular audits of storage areas and maintain cleanliness
    • Report cleanliness concerns or requests to cleaners
    • Complete weekly fridge clean and monthly pantry clean

    WORK HEALTH AND SAFETY

    • Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.
    • Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

    VALUES

    All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.

    We are looking for candidates who live and breathe our values:

    • Putting members first
    • Fostering community
    • Working together as a team
    • Constantly learning and growing

    #J-18808-Ljbffr
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