Client Support Consultant Time - Mulgrave, Australia - ADP

ADP

Verified Company

Mulgrave, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Position Title: Support Consultant Time & Attendance

Reporting Line: Client Support Manager

Position Purpose:

To provide support for clients using Time & Attendance software.

Key Responsibilities:

Analyze client issues to determine resolution.
Respond promptly and professionally to ensure client satisfaction.
Support upgrades and troubleshoot technical problems.
Document results and maintain client records.
Act as a liaison between different teams for issue resolution.
Stay updated on technology trends for effective support.
Assist Implementation Consultants when needed.

Experience:

2-5 years' experience with Time and Labor software.
Good understanding of Payroll Processing Methodology.
Knowledge of various operating systems.

Certifications/Qualifications:

Tertiary qualification in a business or IT-related field.
Relevant experience may substitute formal qualifications.
Prior experience in consulting/service delivery with Time and Attendance knowledge.
Experience in a matrix organization is a plus.

Skills:

Technical Support
Results Accountability
Process Improvement
Service Delivery
Stakeholder Management
Solutions focused
Risk Management
Analysis/Judgement

Key Stakeholders:

Implementation Teams
Managed Services Teams
ADP Clients

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP values equality and equity in the workplace, promoting a diverse and inclusive environment. Equal employment opportunities are provided regardless of any protected characteristic. Discrimination based on any factor is not tolerated, and merit and qualifications are the basis for career advancement.