Customer Support Consultant - Dandenong, Australia - Southern Metropolitan Cemeteries Trust

Southern Metropolitan Cemeteries Trust

Verified Company

Dandenong, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

ABOUT US:

We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better.

This is a world where we bring together our love for the natural environment and our care for one another.

This is where you'll discover something new, every day.

ABOUT THE ROLE:

In this 12 month, fixed-term position, we are seeking an empathetic, customer focused individual to work with internal and external stakeholders to ensure the smooth coordination of all burial, cremation and funeral services.

As part of our Funeral Services Team, you'll be at the forefront of creating a positive and empathetic experience for our community.

With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

KEY RESPONSIBILITIES

Act as a brand ambassador by modelling the SMCT values
Ensure completion and verification of all documentation is in accordance with guidelines
Check and test all AV and IT equipment in readiness for service
Coordinating Chapel requirements with Funeral Directors while ensuring that service schedules are being adhered to.
Lead in escorting our clients to the appropriate locations
Provide effective and timely administrative support services through liaising with other operations staff and external stakeholder.

ESSENTIAL SELECTION CRITERIA

Extensive experience in a fastpaced customer service or functions environment
Strong interpersonal and relationship building skills
Excellent verbal and written communication skills and ability to display compassion and empathy
Attention to detail with sound administration and data entry skills
Resilience to resolve customer enquiries and complaints in a calm, professional and timely manner
Team player that is proactive with working to timelines
Ability to commit to a rotating roster (occasional weekends)

WORKING WITH US:

We recognise that our people are our greatest asset and make it our priority to attract and retain top talent by offering excellent working conditions, competitive benefits, and development opportunities.

In 2020, we received an outstanding score of 90%, with organisational commitment and pride being the leading them of employee sentiment.

As a valued member of our organisation, you will have access to the following: