Process Improvement Analyst - Keswick, Australia - SilverChain

SilverChain

Verified Company

Keswick, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Date:12 Feb 2024

Location:
Keswick, SA, AU, 5035

Company:
Silver Chain Group Limited

Process Improvement Analyst

Attractive salary packaging options up to $18,550 tax free
Fixed Term, 12 month Contract
Attractive hourly rate + superannuation

The Opportunity

Are you passionate about delivering high-quality service and improving processes? If so, you might be the perfect fit for the Process Improvement Analyst role at Silverchain RDNS.

As a Process Improvement Analyst, you will work with the Service Design Lead and Service Delivery leadership to co-design and implement effective and efficient processes that support our corporate and clinical staff.

You will also be responsible for documenting, reviewing, and adjusting processes as needed.

You will have expert knowledge of various systems, such as phone systems, digital health information system and knowledge management systems, that are essential for our service delivery.

Join us today and help us achieve our goals and ambitions at RDNS Silverchain.

Key Responsibilities

Planning, executing, and delivering projects that enhance the day to day operations of RDNS, such as process improvement, training and education support, and knowledge management.
Ensuring that initiatives are completed on time, within budget, and with high quality standards.
Communicating effectively with key stakeholders and senior leaders to ensure alignment, collaboration, and support for change initiatives.
Promoting best practice and fostering a culture of accountability and continuous improvement across the organisation.
Building operational capability and capacity through developing and delivering training packages, documentation, and on the ground support.
Providing recommendations and insights to RDNS leadership teams on how to improve efficiency and effectiveness and remove barriers to service delivery.
Identifying and utilising data sources to measure and review the impact of process changes and identify areas of improvement.
Identifying and managing crossbusiness unit impacts, risks, and issues related to process changes and ensuring compliance with contracts and regulations.
Supporting the design and maintenance of a robust knowledge management system that reflects the referral and key business processes and ensures a seamless end to end client journey.
Developing training packages for knowledge management systems to ensure high quality customer experience.

About you

A bachelor's degree in a related field
Passion for delivering quality outcomes
Experience in service design and business improvement projects, preferably with project management skills
Knowledge of quality and/or governance systems, and the ability to design and implement multisystem solutions and user interfaces
Change management and business transformation skills, and the ability to engage with stakeholders at all levels
Excellent organization skills, and the ability to manage multiple projects and deadlines
Strong interpersonal skills, and the ability to communicate effectively with diverse audiences, both verbally and in writing
Advanced MS Office skills, and the ability to produce clear and concise reports

What you'll get from working with RDNS:

Attractive hourly rate + superannuation
Attractive salary packaging options up to $18,550 tax free

per annum

Comprehensive health and wellbeing resources and support
Exclusive fitness and health insurance discounts

How to apply

Based on Silverchain RDNS Group Policy, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of a medical exemption, to be considered for employment with Silverchain.

About Silverchain RDNS Group**:

RDNS, a part of Silverchain Group, is the leading provider of highquality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.