Aps5 Complaints Officers - Perth, Australia - Chandler Macleod
Description
Location
- Perth, Western Australia
Category
- Executive
Salary
- $ AUD - $ AUD Hourly
-
Posted
- 11Apr2024
Work type
- Full Time
Contact
- Jess Kaur
Reference
- BH
- _
_Location:
MULTIPLE__(Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC, Adelaide SA, Hobart TAS, Brisbane QLD, Perth WA, Darwin NT)_
- _
_Contract Length:
__ Start - 20/05/2024, End -22/05/2026, with option to extend up to 6 months_
- _
_Eligibility/Security Requirement:
Ability to obtain Baseline Clearance__
_Duties:__- Assessing and monitoring complaints or reportable incidents and other regulatory intelligence
- Managing a caseload of complaints or reportable incidents.
- Assessing and escalating cases for investigation and other action.
- Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
- Prepare complex and/ or sensitive reports, documentation, briefings and submissions.
_Your profile will demonstrate:
__ _
- Demonstrated experience in similar roles.
- Experience with disability, regulatory bodies and government are highly advantageous.
- An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.
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