Product & Technology Support Agent - Brisbane, Qld - Travel Money Group

Travel Money Group

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 518248

Brand:
Travel Money Group

Work type:
Full time, Hybrid

Location:
Queensland

Categories:
Information & Technology

About the Opportunity
We are on the hunt for an enthusiastic Product & Technology Support Agent.

You'll be working closely with our technology Product Owners to provide timely and effective support to retail staff and customers, and work to create a friction-less customer and consultant sales experience across the business.

Situated in Flight Centre's HQ, complete with rooftop dining and drinks, 24/7 gym, direct access to South Bank train and busway stations and the South Bank precinct just across the road, we offer perks and company culture that are second to none.

What you will be doing:

Support for frontline staff including retail pointofsales systems and instore technology (eftpos terminals, phones, printers, etc)
Identify and quantify opportunities to improve the retail sales experience and end user experience based on reporting trends
Assist with user acceptance testing of system upgrades and enhancements to ensure delivered solutions meet strict quality assurance standards, including thorough documentation of test scenarios and outcomes
Ensure knowledge share on proper use of business systems by providing internal trainings/demos and creating knowledge articles

What you can bring to the role:

Excellent problem solving, issue resolution and technical incident management
Proven experience in providing outstanding customer service to customers internal and external with a friendly approachable attitude
Excellent communication skills, both written and verbal
Ability to communicate professionally and effectively with all stakeholders, on all levels
Thrives in a collaborative environment
Can work autonomously, troubleshooting problems on your own
A highly organised nature with high attention to detail
Good understanding of point of sale (POS) systems
Previous experience in Travel or Currency Exchange industry is an advantage
Previous experience with Travel Money specific technology (GTS, KPOS, Adyen, Webex) would be advantageous

What's in it for:

Work with Australia's largest travel retailer
We embrace a flexible workplace with hybrid, work from home and office options available
Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
Ongoing training and personal development
Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
Paid parental and volunteer leave
Employee share plan
Access to internal 24/7 gym
Global career opportunities in a network of brands in over 20 countries
Mental health support and Employee Assistance Program for staff and family
Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising

We do things a little differently
We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas - our spirit of egalitarianism, irreverence and ownership defines the way we behave and has helped shape our business over the past 40+ years.

LI-CM- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._