Customer Relationship Specialist - Melbourne, Australia - Adecco

Adecco
Adecco
Verified Company
Melbourne, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Generous remuneration

  • Flexible working conditions
  • ASAP Start
Our client is seeking a talented Customer Relationship Specialist to join the team. They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry. This is temporary position located in Melbourne City, offering a competitive pay rate. Your professional expertise in managing complaints, impeccable communication skills, and commitment to customer satisfaction are vital for this role.

Join the team to make a meaningful impact on the quality of life for millions of people as they provide exceptional service to our valued clients.


Client Details


Originally founded in 1997 as National Hearing Care, Our client has been improving the lives of millions through hearing care.

A renowned brand with over 300 clinics.

Their commitment to excellence in hearing care is unwavering, and they are now seeking a Customer Relationship Specialist to ensure outstanding customer service in line with our standards.


Description

Detailed Job Description:

As a Customer Relationship Specialist, you will be the first escalated point of contact for our external customers when their complaints and issues require resolution


Your responsibilities include:

  • Investigating and solving client complaints
  • Proactively identifying and addressing potential risks to prevent larger issues.
  • Collaborating with internal stakeholders to ensure quick and clientcentered issue resolution.
  • Liaising with our store network for conflict resolution,
  • Escalating issues to management when necessary.
  • Identifying best practices in complaints handling and trends.
  • Analyzing customer database to identify trends and issues.
  • Accurately recording, categorizing, and reporting complaints and summarizing findings in presentations.

Profile

  • Essential:
  • Consumer Complaints experience or
  • Consumer retention experience
  • Must be able to manage a high volume of work

Technical skills:


  • High proficiency using MS Office Suite, particularly Excel.
  • Experience using Oracle or cloudbased software.
  • Demonstrated understanding of project management, process management, service delivery, and project management software

Job Offer

Job Offer:


  • Competitive pay within the Care and Social Assistance industry.
  • Opportunity to work with a leader in hearing care and technology.
  • Career advancement potential within the organization.
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