Etail & Marketplace Manager (Singapore & Australia) - Melbourne, Australia - Crocs

Description

Australia and Southeast Asia are two of Crocs highest growth markets, and we're looking for a strong leader to develop and lead marketplace and etail strategy for both short and long-term business growth.

This includes but is not limited to overseeing seasonal sell-in, order processing, prebook/buying management, working with regional merchandising team on segmentation, marketing, dispatch/logistics planning and financial reconciliation.

Macro goals for this role will be to achieve monthly sell-in and sell-out targets, launch and manage current and new marketplaces in SEA by pitching and chasing the top opportunities in the region, track and improve sell-out metrics, manage inventory, plan marketing spends and campaigns in sync with business goals, and maintain account receivable by ensuring timely payments from partners.

This is a highly collaborative role and will need to collaborate with multiple internal and external stakeholders, partners, and accounts.

• Develop & lead strategy for marketplace and etail short and longterm business growth.
• Champion Crocs brand, product, and business development with key accounts and marketplace partners in SG and AU.
• Accountable for monthly sellin and sellout targets for etail accounts.
• Accountable for monthly marketplace targets.
• Lead rollout of future new marketplace(s) in SEA.
• Direct gotomarket strategy for all channels.
• Collaborate with regional merchandising team on assortment and channel segmentation strategy.
• Serve as market expert, with strong understanding of competitor, customer, and platform insights.
• Manage brand digital storefronts across all platforms.
• Manage etail/marketplace team (currently Specialist, Etail and Amazon direct report), ensuring, brand and visuals are aligned with global brand priorities and direction.
• Serve as collaborator and partner with cross functional teams including finance, wholesale/sales team, merchandising, broader ecommerce/digital team, and global stakeholders.
• Oversee all etail and marketplace operations, sellin, fulfillment, and inventory management in partnership with customer service and D&L teams.

• Diploma / Bachelor's degree in business, marketing or related field preferred.
• Minimum 6 years of experience, with at least 2 years of relevant experience of managing Etail and/or marketplace accounts.
• Selfstarter, growth mindset, and ability to work autonomously and lead and champion etail accounts and marketplaces.
• Experience of working on Amazon and/or other marketplace platforms (ie Shopee, Lazada) preferred.
• Excel proficient.
• Very strong verbal and written communication skills.
• Proven relationship building and stakeholder management skills.
• Previous experience managing a team and/or direct report.
• Ability to travel up to 15% time.