Customer Service Officer - Dalkeith, Australia - Benetas

Benetas

Verified Company

Dalkeith, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Administration Assistant

Leading notforprofit, values based organisation
Supportive team environment and salary packaging benefits, based in Trararlgon.
Fulltime hours available Monday to Friday 8.30am 4.30pm but will consider job sharing

What YOU do matters

Do YOU have a flair and passion for working with seniors? If so, join our Retirement Living team at Dalkeith Heights Retirement Village

-
. You'll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Based at Reception in the Community Centre of the Retirement Village you will provide a friendly and welcoming "front of house" approach to residents, families, visitors and staff.

As a customer-focused Admin Assistant, your 'typical day' will have you:

Performing reception and administrative duties to meet customer needs
Providing front of house customer service to the residents, visitors and staff
Conducting orientation tours of the Village when delegated by the Village Manager
Maintaining office inventory and resident database records
Supporting in site recruitment activities including advertising vacancies, scheduling interviews, and assisting with employee onboarding and orientation
Submiting resident movein and departure information
Liaising with the Retirement Living Accountant regarding resident fees and recharges
Working with the Property Services personnel to ensure efficiiencies within the Village maintenance system
Creating genuine connections with residents and staff

To thrive in this role you will have:

Previous experience in administrative support or customer service
Proficiency with Microsoft Office and various computer systems
A high attention to detail, accuracy and effective time management skills
A friendly and positive attitude and the ability to demonstrate clientfocused behaviour
Excellent verbal and written communication skills
Experience working with customers over the age of 5
Certificate IV in Business Administration or a similar qualification

As a valued employee, your experience matters

Look forward to:

Being part of a trusted team within a supportive community
Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
Engaging in meaningful work with a strong commitment to customer experience
A competitive salary (with salary packaging and meal & entertainment benefits)
A comprehensive onsite orientation, training, and support
A dedicated L&D team and learning culture putting you in the driver's seat of your ongoing professional and personal development

About Benetas

Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and inhome services. We care about our people's health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace with a diverse workforce that is reflective of the client base.

**Keen to join us?