Customer Service Consultant - Hoxton Park, Australia - Cox Purtell Staffing Services

Cox Purtell Staffing Services

Verified Company

Hoxton Park, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Contract Type:

Full Time

Location:

Hoxton Park - New South Wales

Industry:

Sales

Contact Name:

Sophie Kelly

Contact Phone:

Date Published:

14-Feb-2024

Customer Service Consultant
$70k + Super
HOXTON PARK - 2171
Full-time
In-office role
6m FTC (potential to convert to perm)

Cox Purtell is currently working with a global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Customer Service Consultant.

As a family-owned company, they place a strong emphasis on their people.

Role Overview:

Play a pivotal role in providing exceptional customer service, processing stock requests, and offering technical advice to customers. This position also involves supporting visitors in the Showroom and assisting with reception duties when necessary.

Key Responsibilities:

Answer phone calls promptly and professionally (c per day), addressing customer inquiries with industry technical knowledge.
Process orders accurately and provide guidance to customers as needed.
Perform general administration duties and maintain records for customer service activities.
Infrequently attend to customers at the showroom, providing support throughout their visit.
Liaise with logistics and supply chain teams to manage stock requirements and support new product releases.

Skills & Experience:

Extensive customer service experience, preferably in a sales environment.
Industry-specific experience (furniture) - highly regarded
Excellent oral and written communication skills.
Strong attention to detail.
Ability to multitask and manage time effectively.
Technical knowledge of kitchen hardware is preferred but not essential.

Required Behaviours:

Respectful, trustworthy, and humble demeanor.
Accountability and assertiveness in actions.
Approachable, friendly, and customer-focused attitude.
Strong attention to detail and proactive approach.
Willingness to learn and adapt to new challenges.
Resilient and able to work under pressure efficiently.

Why Apply?

Be part of a global company with a strong focus on people and values.
Opportunity for growth and development in a supportive work environment.
Work with a dynamic team committed to delivering exceptional customer service.