Head of Cx Delivery - Sydney, Australia - Nucleus Global Solutions

Nucleus Global Solutions
Nucleus Global Solutions
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description
Head of CX Delivery - Cloud Communication Leader


This impressive CX technology and services market leader delivers elegant, customised CX software platforms to a range of enterprise customers across the region and with an ever-increasing customer and project portfolio this has heralded the requirement for Head of CX Delivery to lead and manage the delivery team.


The primary responsibility is to manage and drive the delivery team effectively as well as to ensure the projects and services are delivered according to business and clients' needs across Australia and New Zealand.

This role requires good people management skills with rich and solid IT background.

  • Manage and lead a team of CX delivery engineers who develop and deliver contact centre solutions to clients.
  • Collaborate with crossfunctional teams to develop project plans, allocate resources, and manage project risks.
  • Monitor and track project progress, identify and address issues and risks and ensure that project deliverables are completed on time and within budget.
Reporting in to the Australian GM, the Head of Delivery will guide an established, well-structured services team to deliver a range of platforms and improvement initiatives and customer-focused project implementations,

and you will have the ability to quickly become a cornerstone stakeholder with outstanding forward career opportunities.
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