Customer Service Representative - Boolaroo, Australia - HireRight

HireRight

Verified Company

Boolaroo, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About HireRight:

Overview:

Customer Service

The Customer Service Representative role provides service to the background screening customer while practising teamwork and collaboration within the Customer Service team.

The Customer Service Representative works with clients and their applicants to

facilitate accurate and timely resolution to their requests. Individuals in this

be handled professionally and in a timely manner, adhering to company

policies, procedures and SLAs.

Office Management

The role also includes coordination of the day-to-day functions of the Australian office to support operations through the maintenance of office systems, suppliers, administration and housekeeping.

Responsibilities:

Customer Service

Provide superior customer service to ensure every contact feels they are important and is able to escalate issues as appropriate.
Understands importance of client guidelines and Service Levels to day to day duties.
Ensure adherence to Guidelines, regulations and processes where applicable rolespecific while exercising judgment and reasoning abilities in order to solve problems.
Directs calls to appropriate team member
Understands the importance of service delivery and contributes to basic updates for processes.
Works with team members to learn, develop and understand best practices.
Readily participates in team discussion, presents challenges from daytoday work and contributes to solving basic problems presented by others.

Office Management

Coordinates the day-to-day functions as follows:

Processing and actioning incoming and outgoing mail and running errands.
Distributing documents as required.
Monitoring and maintaining stationery and kitchen supplies.
General workplace housekeeping.
Welcome visitors into the office and meeting preparation.
General administrative duties and tasks

Qualifications:

Qualifications:

Higher School Certificate, Certificate III in Business Administration or equivalent
Excellent written and verbal communication skills
Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
Minimum 1 yr related experience;
Previous customer service experience an advantage
Entry level for support roles with no or very little prior experience.
Works on simple and repetitive routines in standardised work.
Acquiring basic skills of basic routine operations, following stepbystep procedures requiring little or no previous experience.
Daily supervision is required.
Needs a basic understanding of the organisation or industry in order to complete some daily tasks.

What do we offer:
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies.

All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.