Customer Success Manager, - Adelaide CBD, Australia - upstream

upstream

Verified Company

Adelaide CBD, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

About upstream

At upstream, we began with a small team with a simple mission: To provide cutting-edge cloud computing services to businesses at home and abroad.

While our HQ is based in Canberra, we have team members all over Australia and throughout APAC.

We have been a remote-first organisation since 2018 and have a supportive and friendly team culture focusing on work-life balance.

About The Role

Serve as the main point of contact and liaison between clients and the rest of the broader team
Lead online webinars, consultations, and oneonone demos to educate customers on the features of our product
Build, own, and execute client success and engagement plans
Spearhead internal crossfunctional improvement projects
Represent the voice of the customer and influence the product development roadmap
Partner with Sales and Professional Services teams on upsell, crosssell, and expansion opportunities

_About You_

2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
Superb written and verbal communication skills
Ability to take initiative and adapt
Prior experience in strategy consulting advantage
Strong customerfacing and presentation skills with the ability to establish credibility with executives
Positive attitude, empathetic, and energetic

Benefits of The Role