Senior Manager, Complaints Excellence - Sydney

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hir ...

+ Collaborate with the GM, Customer Relations, · and leadership team to develop and implement a strategic plan for complaint management that aligns with Allianz's objectives and regulatory requirements. · Prepare key papers and presentations for the Senior Management Team · and B ...

+This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · +Collaborate with the GM, Customer Relations, and leadership team to develop and implement a strategic plan for complaint managem ...

We are seeking an experienced Complaints Officer to join supportive and busy team based in North Sydney.This role plays a key part in ensuring unresolved complaints and disputes are handled professionally, · consistently, · and in line with regulatory and industry obligations. · ...

This is an opportunity to play a meaningful role in dispute resolution, contribute to continuous improvement initiatives, and work collaboratively within a professional, compliance-focused environment. · ...

To provide excellent customer service ensuring clients and employees receive prompt responses to requests and queries in line with departmental requirements. · Develop an in-depth knowledge of ESP fundamentals and taxation implications. · The ability to confidently utilise SREG ( ...

To oversee the APAC complaints process; act as the subject matter expert on all complaints issues; · Act as the key focal point for all Complaints queries from internal and external stakeholders in the APAC region. · ...

Company Description · At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm. · As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small bu ...

· Company Description · At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm. · As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small ...

We are seeking an experienced Complaints Officer to join supportive and busy team based in North Sydney. · This role plays a key part in ensuring unresolved complaints and disputes are handled professionally, · consistently, and in line with regulatory and industry obligations.Ma ...

12 Month Fixed Term Contract Opportunity · If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.  · For us, these are exciting times. There's a real p ...

As a Dispute Resolution Consultant at Crawford, you will be responsible for ensuring the fair and timely resolution of complaints in accordance with client and regulatory requirements. · ResponsibilitiesMaintaining expected case load of property claim contacts following complaint ...

We are seeking an experienced Dispute Resolution Officer to join supportive and busy team based in North Sydney. · This is initially a 6-Month contract and offers working from home flexibility. · This role plays a key part in ensuring unresolved complaints and disputes are handle ...

Make a real impact at AFCA where fairness drives every decision. Help us deliver world-class independent complaints resolution for Australians. · ...

We help people find fair outcomes to problems with their bank, insurer or financial firm.As a for-purpose organisation we provide a free service for consumers including individuals and small businessesWe listen to and work with consumers and their financial firms to find solution ...

This is an opportunity to influence positive change and uphold the University's commitment to integrity trust excellence. · lead improve University-wide complaint handling systems processes · oversee fair timely resolution staff-related complaints including complex cases · develo ...

The Resolutions Manager (12-month fixed term contract) role offers an exciting opportunity to lead the management and resolution of escalated complaints. · This position is pivotal in ensuring that all complaints—both Internal Dispute Resolution (IDR) and External Dispute Resolut ...

The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. · ...

Manager Compliance - Complaints Directorate · Grade: Clerk Grade 11/12 · Duration: Temporary to 30 June 2026, with the possibility of extension or ongoing appointment · Location: Sydney or Parramatta. Regional locations will be considered. · The opportunity · This is an exciting ...

+ Manage investigation and resolution of escalated IDR and EDR complaints via phone or in writing, adhering to company policies and regulatory obligations. Conduct thorough and timely investigations of complex and non-complex customer complaints. Interpret complex policies, produ ...