Enrolment Specialist - Melbourne, Australia - Swinburne University of Technology

Swinburne University of Technology

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

An excellent customer service opportunity has become available for a suitably qualified Enrolment Specialist (VET) to come join us at Swinburne University.

Reporting to the Enrolment Specialist, Coordinator, you will be accountable for providing specialist course advice to VET students in all facets of the areas of enrolment and study plan management.

This position is the key interface with the VET teaching area, academics, curriculum, students and other Swinburne areas for the provision of specialist student course enrolment information and study plan advice.

This role is critical to the experience a student has while studying with Swinburne and will be required to support students through their studies in a friendly and approachable way.

Customer service is a key element of this role and provide detailed and specialist course and study planning advice to students.

Whilst a large proportion of student course enquiries are responded to by staff at studentHQ or Contact Centre, queries requiring more detailed knowledge of course structures or those that are more complex in nature, will be 'warm transferred' to the Enrolment Specialist (VET).

The position also provides studentHQ staff with informative advice to assist with the development of general course knowledge.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders.
Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands.
Demonstrated knowledge and understanding of VE, Higher Education and foundation administrative process and legislative requirements.
Excellent interpersonal, written and verbal communication skills including the ability to provide advice and support to staff, students, and internal and external stakeholders.
Demonstrated ability to manage and coordinate the activities of staff to ensure the delivery of quality service to stakeholders.

Qualifications

Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges.

With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it.

We are committed to a differentiated university proposition in education and research, so that:

Every Swinburne learner gets a work experience
Every Swinburne graduate gets a job
Every Swinburne partner gets a tech solution
Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Applications Close: 5pm, Tuesday 14th March 2023
Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity

Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.

For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

Aboriginal and Torres Strait Islander Applicants

_We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
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