Finecast Media Coordinator - Kent Town, Australia - GroupM Nexus Finecast

GroupM Nexus Finecast

Verified Company

Kent Town, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Client Services Coordinator within the Finecast team will be pivotal to supporting their Client Services Manager and working with all facets of the business to ensure that timely, accurate and correct information albeit pricing schedules, end of campaign reports or weekly pacing is delivered to our agency clients accurately and on time.

REPORTING OF THE ROLE:

Client Services Manager

KEY STAKEHOLDERS:

Finecast Client Services Team, Finecast Operations Team, Finecast Engagement Team

WHAT YOU SHOULD SPEND YOUR TIME DOING:
The day to day responsibilities of the Client Services Co-ordinator will vary, however they are expected to focus on the following areas of activity:

Product

Ensure proper systems, processes and infrastructure are designed and deployed for delivery of accurate and timely reports
Understanding Finecast proposition and business objectives
Understanding and regular monitoring performance and delivery KPI's ensuring that action is taken in the event of underperformance with support from the CSM / Exec.
Highlight campaign issues to the CSM where trouble shooting is required
Understanding the process and assist the CSM to prepare responses to brief within agreed SLA's where required
Working closely with Operations to ensure smooth booking and setting up of campaigns
Gather information and management and distribution of EOC reporting
Understanding Finecast proposition, how we pitch Finecast

Partnership

Ensure agencies receive a high level of client service
Attend meetings with CSM and with agency folk where appropriate
Support client onboarding sessions
Chasing creative, working closely with agencies and the Operations team

People

Promote open, collaborative, supportive and dynamic relationships throughout the agency and the network
Develop strong relationships with all members of the local Finecast team
Assisted your Client Services Managers to grow your agency patch
Develop relationships with clients and agencies to foster a great working relationship
Network in the wider industry to develop key contacts that will set you up for future success

Performance:

Effectively and clearly communicate potential risks in a timely manner
Ensure a sound, reliable, ethical and robust governance framework is functioning effectively in line with WPP/GroupM policies and compliance requirements
Develop sound and articulate business plans in line with business objectives
Ensure all inputs into Salesforce are 100% correct
Reconcile campaigns at the end of each month to ensure they match signed IO's and Salesforce
Assist with invoicing and admin to ensure billing process is carried out accurately and on time

WHAT IT TAKES