Sales Representative - Underwood, Australia - Durable Concrete Coatings

Description

Durable Concrete Coatings is an established, Australian-owned company that specialises in concrete coating products and epoxy supplies. We pride ourselves in our superior-quality products and exceptional customer service. We have an experienced, highly-skilled and dynamic team working in a fast-paced and diverse warehouse environment. We highly value a positive work culture and commit ourselves to excellent consumer support.

This is a full-time role, based in Underwood, Brisbane from Monday to Friday.

This role focuses on assisting in day-to-day operations within a successful, expanding family business and working with industrial goods and services in day-to-day operations and multiple facets of warehouse operations simultaneously.

Full-time


Salary:
$70,000 - $85,000 plus superannuation


Objectives of this role

• General sales representative duties such as providing frontdesk coverage by managing a busy, multiline phone system, greeting customers as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment.
• Providing technical support to customers and assistance to management
• Ensuring optimal use of office equipment, supplies, and inventories through preventive maintenance.
• Assessing customers' needs, recommending, and explaining goods and services to them while assisting with customer accounts.
• Maintain workflow by analysing and refining standard operating procedures, such as scheduling, communications, and office layout.
• Establishing and acting on selling opportunities by visiting regular and prospective client businesses.
• Coordinating internal and external resources to expedite workflow.
• Managing incoming and outgoing messages and inquiries across all communication platforms.
• Create system specifications, drafting and proofreading documents.
• Coordinating the provision of services, arranging delivery of goods, and overseeing the installation of equipment.
• Review and prepare workflows, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.
• Following up with clients to ensure satisfaction with goods and services purchased, resolving any arising problems, and preparing sales reports to maintain the primary goal of customer satisfaction.
• Maintaining and submitting records of business expenses incurred, preparing sales reports, and reporting to sales management on sales made and the marketability of goods and services.
• Organise delivery of goods, oversee daily operations while controlling and managing inventory and logistics.
• Maintain a safe, healthy and positive work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

Position duties involve:

• Handling the receipt and dispatch of goods, including the loading and unloading of shipping containers.
• Reconciling incoming and outgoing stock by crosschecking with requisitions and updating inventory and stock location records in the POS system.
• Inspecting incoming and outgoing stock to ensure accurate fulfillment.
• Creating samples and swatches for display and distribution.
• Establishing and managing continuous processes for receiving, handling, and storing goods.
• Providing advice to customers instore, over the phone, and onsite regarding DCC industrial products and accessories.
• Delivering customer service to clients instore, over the phone, and onsite as needed.
• Preparing trade and retail orders in a timely and accurate manner.
• Cultivating and maintaining strong relationships with existing trade customers through regular engagement and with new customers through research, site visits, outbound calls, and other necessary means.
• Calculating endofday balances, optimizing loss prevention measures, and overseeing monthly stock control.
• Assisting the senior management team in meeting budgets and business goals.
• Regularly reporting to senior management, providing progress updates, analyzing productivity, developing actionable plans for loss prevention, and addressing any issues promptly.
• Writing, creating, editing, and publishing engaging content for social media on a weekly basis.
• Capturing pictures and videos of ongoing and completed projects.

To be successful in this role you should be able to demonstrate:

• Proficient in developing and maintaining strong customer relationships.
• Honesty and reliability.
• A friendly demeanour and positive attitude.
• Great attention to detail.
• Strong conflict resolution skills, professionalism and ability to maintain positive working relationships.
• Excellent time management, ability to prioritise workload and meet deadlines.
• Outstanding written and verbal communication skills.
• Proficient computer skills in Microsoft Office programs, POS system.
• Ability to learn quickly and problem solve.
• Exceptional work ethic.
• Expertise in tinting and mixin